Summary
Overview
Work History
Education
Skills
Timeline
Generic

Travis Sumner

Raleigh

Summary

Diligent Sales Professional with solid background in assisting sales teams and successfully supported sales processes and enhanced customer satisfaction through effective communication and problem-solving. Demonstrated strong organizational skills and adaptability in fast-paced environments. High desire for exceeding sales and target goals.

Overview

12
12
years of professional experience

Work History

Sales Assistant

Waltonwood Lake Boone
08.2020 - Current
  • Handle90+ calls daily, with duties including cold calls for maketing, and arranging community tours
  • Trained two new employees in how to useYardi Voyager, for resident work orders
  • IT Customer Care Advisor To All Residents
  • Handled95 residents in Independent Living and65 Assistant Living
  • Participated in product promotions and special events to attract customers.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Customer Service Manager

The Cardinal North Hills
06.2017 - 07.2020
  • Monitored all Front of House Operations (Phone, Check In, Tours)
  • Coordinated all new move in’s/move outs
  • Liaison to Marketing Team when needed (cold calls, tours, welcome packets, lease signing)
  • Assisted with package logistics operations, dining server when needed
  • Established performance metrics to assess team efficiency and service quality.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Sales Lead

Image Market Enteprises
01.2013 - 05.2017
  • Memorized entire line of company products and services, including prices and rates
  • Commission based
  • Paid In Full Sales Expert
  • Provided basic technical support for clients on a wide range of company products, resolving issues at a97% rate
  • Remained courteous and calm, even during moments of customer dissatisfaction
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.

Education

CNA -

Wake Technical Community College

Sales

Google Workspace
Indigo, CA
02-2021

Skills

  • Yardi Voyager/Accushield/VNC Viewer
  • 105 WPM Typing/Microsoft Office/Google proficient
  • Goal oriented
  • Relationship building
  • Customer needs assessment
  • Cold calling
  • Team collaboration
  • Social media engagement
  • Upselling strategies
  • Market trends
  • Brand representation

Timeline

Sales Assistant

Waltonwood Lake Boone
08.2020 - Current

Customer Service Manager

The Cardinal North Hills
06.2017 - 07.2020

Sales Lead

Image Market Enteprises
01.2013 - 05.2017

CNA -

Wake Technical Community College

Sales

Google Workspace

Similar Profiles

CREATE PROFILE
Travis Sumner