Travis Spinks
Winston-Salem
Summary
Accomplished operations and customer-facing leader with proven experience in team management, client relations, sales support, and training. Recognized for excellent communication, leadership, and organizational skills. Skilled at coaching staff, resolving escalations, driving team performance, and more. Seeking roles in operations coordination, sales support, or customer success where strong leadership and interpersonal skills translate into tangible results.
Overview
10
10
years of professional experience
Work History
Teacher Assistant
Walkertown Middle School
01.2025 - Current
- Supported classroom teachers with lesson prep, student engagement, behavior management, and individualized learning support.
- Developed strong empathy, patience, and communication skills working with diverse student populations.
Receptionist / Front Desk
Hilton
01.2021 - Current
- Delivered high-quality customer service and ensured a welcoming environment for guests.
- Managed front-desk operations including guest check-in/out, money handling, and coordination with hotel staff to maintain smooth workflows.
- Provided effective communication with clients and resolved issues quickly to protect company reputation.
Field Manager
Stier Supply Company
01.2023 - 01.2024
- Managed a team of field technicians, overseeing daily operations, scheduling, and project progress.
- Maintained strong client and stakeholder relationships to ensure satisfaction and recurring business.
- Used organizational and documentation tools to track projects, streamline communication, and guarantee timely delivery.
- Demonstrated adaptability, clear communication, and solutions-oriented problem-solving under pressure.
Team Lead – Sales / Customer Service / Floor Support (Retention & Escalations)
AT&T
01.2016 - 01.2021
- Led and coached team members in customer service, sales, and client retention strategies.
- Delivered training modules tailored to various learning styles to improve team performance and customer satisfaction.
- Handled escalations and retention efforts, maintaining client relationships, and minimizing churn.
- Recognized for leadership and performance — awarded the “2019 Achievers Club” award for excellence in team results.
Education
Bachelor of Science - Interdisciplinary Studies
Winston-Salem State University
High School Diploma - undefined
Southern Guilford High School
Skills
- Coaching and development
- Customer Service & Client Retention
- Sales & Upselling / Client Acquisition
- Operations management
- Scheduling, Documentation & Project Support
- Conflict Resolution & Customer Escalations
- Facilitating hands-on learning
- Time Management, Organization & Prioritization
- Flexibility and analytical thinking
- Interpersonal communication skills
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
Accomplishments
- Coordinated with lead teacher to create age-appropriate lesson plans for students with special needs.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Won Excellence of Service award in 2019 with AT&T.
- Observed students and documented social, emotional, motor skill, and intellectual developments.
Languages
English
Full Professional
Spanish
Elementary
Timeline
Teacher Assistant
Walkertown Middle School
01.2025 - Current
Field Manager
Stier Supply Company
01.2023 - 01.2024
Receptionist / Front Desk
Hilton
01.2021 - Current
Team Lead – Sales / Customer Service / Floor Support (Retention & Escalations)
AT&T
01.2016 - 01.2021
High School Diploma - undefined
Southern Guilford High School
Bachelor of Science - Interdisciplinary Studies
Winston-Salem State University