Travis Martin
Greensboro,NC
Summary
Professional hospitality leader with solid experience managing operations and staff in fast-paced setting. Proven ability to lead teams, ensure guest satisfaction, and adapt to evolving situations. Strong expertise in conflict resolution, staff training, and maintaining high service standards. Known for reliability, flexibility, and strong focus on achieving operational goals.
Overview
6
6
years of professional experience
Work History
Night Manager
Greensboro Urban Ministry
01.2025 - Current
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Managed 7 employees in delivering smooth, productive night shift operations.
To-Go Lead/ Front End Supervisor
Food Lion
08.2021 - 12.2024
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented safety protocols for front end, ensuring safe shopping and working environment.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
Outreach Coordinator
Oxford House
06.2023 - 08.2024
- Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Designed training materials for new staff and volunteers, ensuring consistency in outreach efforts.
- Collaborated with community members to develop and implement service initiatives.
- Participated in community events to promote services and engage with public.
- Provided leadership, guidance and support to staff members.
- Researched best practices and developed strategies to improve program outcomes.
- Developed and implemented training programs for staff.
Assistant General Manager
Sonic Drive-In
09.2019 - 07.2021
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and on boarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Education
High school diploma -
Hugh M Cummings High School
Burlington, NC06.2006
Skills
- Team management
- Point of sale (POS) system operation
- Staff management/development
- Customer-oriented
- Complaint resolution
- Customer loyalty
- Schedule coordination
- Supervisory skills
- Guest relations
- Customer service
- Hospitality services
- Coaching and mentoring
- Strategic thinking
- Cash handling
- Workforce management
- Multi-department management
Timeline
Night Manager
Greensboro Urban Ministry
01.2025 - Current
Outreach Coordinator
Oxford House
06.2023 - 08.2024
To-Go Lead/ Front End Supervisor
Food Lion
08.2021 - 12.2024
Assistant General Manager
Sonic Drive-In
09.2019 - 07.2021
High school diploma -
Hugh M Cummings High School
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