TRAVIS HARDISON

• Coordinate service requests and manage customer follow-ups for satisfaction.
• Promptly respond to customer inquiries via phone, email or in person.
• Resolve customer inquiries and concerns regarding machinery performance and maintenance.
• Collaborate with technicians to ensure timely completion of service requests.
• Provide accurate estimates of repair costs, labor times and parts prices to customers.
• Prepare invoices for services rendered and collected payments from customers.
• Educate customers on proper equipment operation and maintenance procedures.
• Develop strong relationships with clients to promote repeat business and loyalty.
• Ensure that all customer inquiries were handled promptly and accurately.
• Maintain records of customer interactions and transactions.

Scheduled daily assignments for field technicians, enhancing job efficiency.

Ensured efficient routing of technicians to prevent unnecessary overlaps during repairs.

Opened and closed work orders to maintain accurate service records.

Oversaw multiple repairs, ensuring timely and accurate completion to meet service standards.

Updated customers daily on repair progress and technician arrival times, improving customer satisfaction.

Coordinated with parts department to guarantee prompt delivery of all orders.

Generated field service revenue, contributing to monthly service department budget.

Conducted fleet inspections to maintain tool cleanliness and operational readiness.

Managed all relief help for 60+ bulk routes, each containing 2-5 accounts.

Oversaw all aspects of business operations during peak times (Friday and Saturday) in grocery stores, restaurants, and gas stations.

-Responsible for all relief help for 60+ bulk routes, all having 2-5 accounts per route.

Maintained proper merchandising standards across all routes and accounts.

Processed payroll on a weekly basis.

Conducted application screening, interviews, and hiring processes.

-Evaluated staff performance regularly, offering constructive feedback to improve overall capabilities.

Managed all Pepsi product sales across four key accounts.

-Met and exceeded sales goals quarterly and yearly.

-Volume totaling 120-130K per year.

Executed all displays, whether mandatory or extra, to keep all key products in stock.

-Ordering all products, communicating with management teams, merchandise all products.

-Trained new hires on product knowledge and sales techniques, enhancing team effectiveness.