Travis Carpenter
Gastonia,NC
Summary
Dynamic HR and operations leader with dual-sector expertise in Amazon and the United States Air Force, recognized for elevating workforce performance and transforming employee experiences. Proven track record of increasing engagement and reducing turnover through data-driven talent strategies, leadership coaching, and scalable employee programs. Extensive military background includes leading complex HR functions such as talent acquisition, workforce planning, labor relations, performance management, and diversity initiatives while ensuring mission readiness across multiple regions. Adept in cross-functional collaboration, HR analytics, and organizational design, excelling at optimizing workforce capacity, enhancing leadership capabilities, and fostering compliant, high-performance cultures that drive operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Amazon Last Mile Regional HR Manager
Amazon
Charlotte, NC
10.2023 - Current
- Crafted and enforced HR policies that fostered enhanced organizational performance.
- Analyzed recruitment processes and executed talent acquisition strategies, effectively decreasing time-to-hire across various regions.
- Facilitated collaboration with senior leadership to identify key talent and develop comprehensive succession planning frameworks.
- Monitored and enforced compliance with labor laws, safeguarding operational integrity across all regions.
- Orchestrated comprehensive change management programs to support and engage a workforce of 6000+ during periods of organizational change.
- Fostered a supportive workplace culture through strategic retention efforts, resulting in a 25% reduction in turnover rates.
Amazon Last Mile Operations Manager
Amazon
Charlotte, NC
10.2021 - 10.2023
- Spearheaded integration of cloud-based analytics and performance dashboards, enabling stakeholders to monitor KPIs in real-time and make informed decisions based on data insights.
- Directed efforts to maintain real-time backlog order accuracy and delivery SLAs, establishing proactive escalation paths and cross-team recovery plans to achieve high fulfillment reliability.
- Orchestrated partnerships with 3PL providers to implement third-party SaaS logistics solutions, minimizing manual interventions and optimizing fulfillment processes.
- Created performance dashboards and conducted process audits to monitor throughput retention and quality metrics, contributing to significant workforce retention improvements and cost savings.
- Facilitated continuous improvement efforts by applying lean principles, optimizing resource allocation and streamlining delivery processes.
- Engineered comprehensive dashboards and workforce models, facilitating detailed analysis of backlog aging and reship trends, achieving significant retention and cost savings.
Amazon Fulfillment Robotics Area Manager
Amazon
Phoenix, AZ
08.2019 - 10.2021
- Oversaw implementation of strategic process improvements in fulfillment operations through effective team leadership and coordination.
- Designed and executed targeted strategic initiatives to drive improvements in operational efficiency and productivity that reduced cost by 25% month over month.
- Investigated performance metrics to detect trends and facilitate continuous enhancement efforts.
- Engaged with engineering teams to analyze and enhance robotics systems, resulting in increased throughput capabilities by 15%.
- Cultivated a positive workplace culture while leading a team to achieve and exceed established targets.
- Analyzed employee performance metrics to identify developmental needs and create tailored action plans for skill enhancement.
Human Resources Manager
United States Air Force, USAF
Washington, DC
04.2015 - 06.2019
- Directed strategic human resources initiatives, ensuring effective workforce planning, staffing, promotions, assignments, and separations for 1000+ military and civilian personnel.
- Analyzed workforce readiness and personnel strategies, advising senior leaders to enhance organizational design and support operational objectives.
- Facilitated comprehensive talent development strategies, including career counseling and succession planning, to support organizational leadership needs.
- Oversaw employee relations and disciplinary procedures, maintaining compliance with established policies and military regulations, reducing cases by 15%.
- Administered accurate data systems for personnel records while ensuring adherence to Department of Defense regulations.
- Facilitated comprehensive deployment readiness and personnel accountability, confirming teams were fully staffed, trained, and ready for global operational demands.
Technical Project Manager
UNITED STATES AIR FORCE
Oklahoma City, OK
07.2005 - 04.2015
- Engineered user-centric training and support frameworks to facilitate quicker adoption of SaaS platform features.
- Supervised rollout of SaaS-based project management and training systems, improving teamwork and communication among 10 distributed teams.
- Streamlined information exchange processes to enhance understanding of reporting specifications among diverse support teams.
- Managed technical support operations for operating systems, ensuring seamless functionality and user assistance across the organization.
- Developed and monitored project plans, providing regular progress reports to management for informed decision-making.
- Coordinated departmental resources, streamlining processes to achieve project deadlines efficiently.
Education
MBA - Global Supply Chain Management
Golden Gate University
San Francisco, CA10-2022
Master of Science - Organizational Leadership
Trident University International
Cypress, CA07-2020
MBA - Human Resources Management/Personnel Administration
Columbia Southern University
Orange Beach, AL06-2015
Bachelor of Science - Healthcare Management
Trident University International
Cypress, CA08-2010
Skills
- Interdisciplinary project collaboration
- Workplace conflict resolution
- Human resources policy development
- Performance management
- Lean Six Sigma certification
- Project execution
- Diversity and inclusion
- Data visualization with Power BI
- Employee relations
- Strategic workforce planning
- HR analytics
- Compliance management
Certification
Lean Six Sigma Green Belt
Timeline
Amazon Last Mile Regional HR Manager
Amazon
10.2023 - Current
Amazon Last Mile Operations Manager
Amazon
10.2021 - 10.2023
Amazon Fulfillment Robotics Area Manager
Amazon
08.2019 - 10.2021
Human Resources Manager
United States Air Force, USAF
04.2015 - 06.2019
Technical Project Manager
UNITED STATES AIR FORCE
07.2005 - 04.2015
MBA - Global Supply Chain Management
Golden Gate University
Master of Science - Organizational Leadership
Trident University International
MBA - Human Resources Management/Personnel Administration
Columbia Southern University
Bachelor of Science - Healthcare Management
Trident University International