Travis Allen
Winterville
Summary
Dynamic leader with a proven track record at GEICO, enhancing team productivity and customer satisfaction through innovative strategies and effective problem-solving. Skilled in advanced data analysis and negotiation, with a strong focus on achieving tangible improvements. Excelled in mentoring teams, driving a 30% increase in efficiency. Expert in claims processing and CCC software, embodying exceptional customer service and analytical thinking.
Overview
24
24
years of professional experience
Work History
Supervisor
GEICO
05.2014 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Performance Analyst
GEICO
09.2013 - 05.2014
- Streamlined reporting processes for increased efficiency and improved decision-making capabilities.
- Enhanced performance analysis by implementing advanced statistical techniques and data visualization tools.
- Conducted comprehensive gap analyses to identify areas of opportunity and drive continuous improvement efforts.
- Evaluated current processes to develop improvement plans.
- Collaborated with cross-functional teams to develop and implement performance improvement initiatives.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Claims Adjuster
GEICO
09.2000 - 09.2013
- Prepared summaries of damage, payments, and policy coverage.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Verified insurance claims and determined fair amount for settlement.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Answered customer questions regarding deductibles.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
Education
No Degree - Business Management
East Carolina University
Greenville, NCNo Degree - General Studies
Tidewater Community College
Virginia BeachSkills
- Training and mentoring
- Excel, Power Point, and Word
- Critical thinking
- Goal oriented
- Customer service
- Claims processing
- Attention to detail
- Advanced oral and written communication skills
- Settlement negotiation
- Caseload management
- Analytical thinking
- Team building
- Leadership development
- Employee training
- NC, TX, FL claims adjuster license
- Proficient with CCC software
- Auto damage estimation
- Negotiation
- CCC reports
Accomplishments
- Volunteered for several catastrophes in VA, TX, FL, NC, CO
- Adjuster of the year 2008
- Customer Service Award 94.5% excellent rating (top quartile)
- 2017 Top Quartile in productivity
- 2019 Best in Customer Service for NC
- 2022 Supervisor of the month in Southeast.
- Lead associates for promotions
Timeline
Supervisor
GEICO
05.2014 - 02.2025
Performance Analyst
GEICO
09.2013 - 05.2014
Claims Adjuster
GEICO
09.2000 - 09.2013
No Degree - Business Management
East Carolina University
No Degree - General Studies
Tidewater Community College
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