Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Travis Allen

Winterville

Summary

Dynamic leader with a proven track record at GEICO, enhancing team productivity and customer satisfaction through innovative strategies and effective problem-solving. Skilled in advanced data analysis and negotiation, with a strong focus on achieving tangible improvements. Excelled in mentoring teams, driving a 30% increase in efficiency. Expert in claims processing and CCC software, embodying exceptional customer service and analytical thinking.

Overview

24
24
years of professional experience

Work History

Supervisor

GEICO
Greenville, NC
05.2014 - 02.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Performance Analyst

GEICO
Virginia And North Carolina
09.2013 - 05.2014
  • Streamlined reporting processes for increased efficiency and improved decision-making capabilities.
  • Enhanced performance analysis by implementing advanced statistical techniques and data visualization tools.
  • Conducted comprehensive gap analyses to identify areas of opportunity and drive continuous improvement efforts.
  • Evaluated current processes to develop improvement plans.
  • Collaborated with cross-functional teams to develop and implement performance improvement initiatives.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.

Claims Adjuster

GEICO
Virginia Beach, VA
09.2000 - 09.2013
  • Prepared summaries of damage, payments, and policy coverage.
  • Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
  • Verified insurance claims and determined fair amount for settlement.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Answered customer questions regarding deductibles.
  • Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.

Education

No Degree - Business Management

East Carolina University
Greenville, NC

No Degree - General Studies

Tidewater Community College
Virginia Beach

Skills

  • Training and mentoring
  • Excel, Power Point, and Word
  • Critical thinking
  • Goal oriented
  • Customer service
  • Claims processing
  • Attention to detail
  • Advanced oral and written communication skills
  • Settlement negotiation
  • Caseload management
  • Analytical thinking
  • Team building
  • Leadership development
  • Employee training
  • NC, TX, FL claims adjuster license
  • Proficient with CCC software
  • Auto damage estimation
  • Negotiation
  • CCC reports

Accomplishments

  • Volunteered for several catastrophes in VA, TX, FL, NC, CO
  • Adjuster of the year 2008
  • Customer Service Award 94.5% excellent rating (top quartile)
  • 2017 Top Quartile in productivity
  • 2019 Best in Customer Service for NC
  • 2022 Supervisor of the month in Southeast.
  • Lead associates for promotions

Timeline

Supervisor

GEICO
05.2014 - 02.2025

Performance Analyst

GEICO
09.2013 - 05.2014

Claims Adjuster

GEICO
09.2000 - 09.2013

No Degree - Business Management

East Carolina University

No Degree - General Studies

Tidewater Community College

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