Summary
Overview
Work History
Education
Skills
Timeline
Generic

Travion Ezekiel

High Point

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Communicative customer service professional with a history managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Accommodating Customer Support Specialist with a documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience

Work History

Rx Member Services

Concentrix
02.2023 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Call Center Representative

Alorica
04.2016 - 10.2023
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers to resolve service and billing issues.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Caregiver

Angel Hands
09.2011 - 03.2016
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Assisted clients with maintaining good personal hygiene.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Education

High School Diploma -

T Wingate Andrews High School
High Point, NC
09.2011

Skills

  • HIPAA compliance
  • Patient confidentiality
  • Medical terminology
  • Call center experience
  • Active listening
  • Critical thinking
  • Data entry
  • Customer service
  • CRM software
  • Complaint handling
  • Issue resolution

Timeline

Rx Member Services

Concentrix
02.2023 - 04.2025

Call Center Representative

Alorica
04.2016 - 10.2023

Caregiver

Angel Hands
09.2011 - 03.2016

High School Diploma -

T Wingate Andrews High School

Similar Profiles

CREATE PROFILE
Travion Ezekiel