Tracy L. Pedersen
Matthews
Summary
Objective – Enthusiastic and compassionate professional seeking a position in as an elementary special education teacher that will allow me to use my strong passion for student development and success coupled with my skills and experience that will enable me to make a difference at Guildford County Schools.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Brad Corriher State Farm Insurance
10.2024 - 10.2025
- 336-909-0221
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Modified, updated and processed existing policies.
Retail Sales Associate
Cary Quilting
10.2017 - 04.2018
- Greeted customers and helped with product questions, selections, and purchases.
Retail Sales Associate
Lowes Home Improvment
05.2016 - 10.2016
- Helped customers complete purchases, locate items, and join reward programs.
Customer Retention Specialist
American Equity Investment Life Insurance Company
03.2010 - 04.2013
- 515-221-0002
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
BA - Psychology
UNC Greensboro
05.2024
AA - undefined
Wake Technical Community College
12.2020
Skills
Active Listening
Critical Thinking
Communication
Problem-Solving
Growth Mindset
Time Management
Certification
- Highly Qualified in Exceptional Children: General Curriculum (SPED), residency license
- Enrolled in Teachers of Tomorrow, estimated completion date is June 2026
Classes
- Developmental Psychology Finger Lakes Community College 1996 Grade 4.0
- Exceptional Learner Des Moines Area Community College 2010 Grade 3.67
- Educational Psychology SUNY Geneseo 2021 Grade 3.0
- Introduction to Professions in Special Education UNC Greensboro 2022 Grade 4.0
- Cognitive Development UNC Greensboro 2023 Grade 3.5
Timeline
Customer Service Representative
Brad Corriher State Farm Insurance
10.2024 - 10.2025
Retail Sales Associate
Cary Quilting
10.2017 - 04.2018
Retail Sales Associate
Lowes Home Improvment
05.2016 - 10.2016
Customer Retention Specialist
American Equity Investment Life Insurance Company
03.2010 - 04.2013
AA - undefined
Wake Technical Community College
BA - Psychology
UNC Greensboro