Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Johnson

Salisbury

Summary

Lead Customer Service Representative with proven ability to manage multiple requests and resolve escalated customer issues efficiently. Strong research, communication, and problem-solving skills contribute to enhanced customer satisfaction. Committed to increasing productivity through effective analytical and management techniques.

Overview

7
7
years of professional experience

Work History

FT Customer Service Leader

Food Lion
Salisbury
12.2024 - Current
  • Performed open and close of the cash office, as well as daily record reports.
  • Made cash and check deposits, receive Brinks deliveries, and input funds.
  • Performed research as needed to ensure that cash office detail reports are correct.
  • Resolved issues for associates and customers in a timely manner, and provide appropriate solutions.
  • Provided guidance to team members on resolving customer complaints quickly and efficiently.
  • Monitored customer feedback to identify areas of improvement in customer service processes.
  • Ensured team compliance with policies, procedures and regulations related to customer service.
  • Maintained positive relationships with customers by responding promptly to inquiries and requests for assistance.
  • Supervised daily activities of the team while ensuring proper adherence to established protocols.

Office Manager

Carolina Neurology- Statesville
Statesville
08.2021 - 10.2023
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Processed payroll
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Coded and entered daily invoices with in-house accounting software.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.

Office/Leasing Agent Assistant

HBI Solutions
Statesville
07.2018 - 08.2021
  • Performed regular walk throughs of vacant units to ensure they are ready for showings.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Contacted and followed up with tenants on renewal notices.
  • Maintained accurate records of correspondence with and from tenants.
  • Conducted informative and personalized tours, resulting in new leases.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Used conflict resolution skills to quickly resolve issues among residents.

Education

Certificate - Interpersonal Communications

Mitchell Community College
Statesville, NC
09-2004

Associate of Applied Science - Business Administration and Management

Mitchell Community College
Statesville, NC
08-2002

High School Diploma -

South Iredell High School
Troutman, NC
05-1999

Skills

  • Cash handling and record keeping
  • Customer service excellence
  • Team leadership
  • Conflict resolution strategies
  • Operational compliance
  • Problem solving
  • Effective communication

Timeline

FT Customer Service Leader

Food Lion
12.2024 - Current

Office Manager

Carolina Neurology- Statesville
08.2021 - 10.2023

Office/Leasing Agent Assistant

HBI Solutions
07.2018 - 08.2021

Certificate - Interpersonal Communications

Mitchell Community College

Associate of Applied Science - Business Administration and Management

Mitchell Community College

High School Diploma -

South Iredell High School

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Tracy Johnson