Tracy J Chrisinger
Grandy,VA
Summary
Experienced and skilled Sr. Storage Engineer with a proven track record in computer systems management, engineering, and design. Over 20 years of successful experience in systems engineering, technical support, networking support, project management, and problem-solving. Brings a wealth of knowledge to any team. Excels at identifying operational deficiencies and implementing system improvements as a creative troubleshooter. Expertise in developing and implementing disaster recovery programs and contingency server systems. Maintains an excellent record in customer service and support. Adept at handling multiple projects and deadlines simultaneously for efficient and timely completion.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. Storage Engineer ITSS, TSA
EMC
08.2011 - 09.2016
- Company Overview: Provide technical expertise in support of pre-sales activities to EMC’s Federal Channel Partners
- Assists in analysis, design & development of fully integrated storage technology solutions
- Assists the Sales Team and Partners to develop & Implement specific account penetration, strategies, produce account specific product and service sales plans
- Executes technical training to Federal partners and assists on technical sales calls
- Provides documentation of configurations and documents, EMC hardware and service solutions to meet customer and sales objectives
- Establishes relationships with Partners and account teams in support of sales team objectives
- Member of ECS’s storage team providing technical expertise to advise, monitor and assist in the implementation of optimization solutions relative to design, implementation of current and future TSA’s storage infrastructure
- Provide day to day operational of support of TSA’s storage environment
- Gathered facts about the environment to ensure that the current method of use of the TSA mass storage is configured optimally
- Provided recommendations for optimization and fine tuning, ease of operations and monitoring, and configuration of TSA’s current mass storage environment
- Redesigned the backend storage infrastructure to provide for easier monitoring and operational support
- Provided support and implemented the migration of over 40TB data in 3 days to new data center, using existing technologies
- Perform day to day operational support and implementation of new storage provisioning and zoning of new and existing clients within existing and new mass storage environment
- Provide technical expertise in support of pre-sales activities to EMC’s Federal Channel Partners
- Assists in analysis, design & development of fully integrated storage technology solutions
- Assists the Sales Team and Partners to develop & Implement specific account penetration, strategies, produce account specific product and service sales plans
- Executes technical training to Federal partners and assists on technical sales calls
- Provides documentation of configurations and documents, EMC hardware and service solutions to meet customer and sales objectives
- Establishes relationships with Partners and account teams in support of sales team objectives
Data Storage Engineer
NTT America
02.2008 - 03.2011
- Company Overview: Member of NTT America’s storage team providing business continuance for NTTA customer’s data
- Provided tier 3 support for a 24x7 operations team for backup recover and storage
- Contributor to the migration and consolidation of tier one customer data to internal backup environment
- Part of the Storage Team to design and implement storage offerings to external customers
- Contributor to the architectural design and implementation of NTT America’s Hong Kong backup environment which included disk based backups and offsite storage of data
- Implemented and designed encryption offerings for NTT America’s customer data using CryptoStore appliances and LTO4 tape drives for regulatory requirements of government customers
- Provided monthly reporting for management of capacity of storage arrays, network bandwidth, customer success rates and overall health of the backup environment
- Member of NTT America’s storage team providing business continuance for NTTA customer’s data
Senior Storage Engineer
America Online
05.2003 - 01.2008
- Company Overview: Part of the Enterprise Storage Operations team to ensure business continuance for AOL’s critical financial and member data
- Contributor to the implementation and design of new backup and recover technologies
- Provide 24x7 on call pager support for the AOL backup environment to ensure continuous uptime for customers
- Contributor to improving the overall backup/recover success rates to 95%+ for AOL internal and partner data
- Managed the consolidation of hardware, and migration of customer data to Virginia from CompuServe in Columbus, OH
- This improved the stability and reliability of CompuServe backups, and saved over one million dollars against the Storage Operations budget
- Implemented VTL solution for AOL’s Business Technologies department to provide more reliable data backup and recovery of mission critical data
- Contributor to the implementation and design of the Netbackup 6.x infrastructure in a large enterprise environment with over 6000 clients
- Deployed data de-duplication technology to remote sites and reduced costs by 5 million dollars
- Implemented appliance based tape drive encryption to satisfy both external and internal regulatory requirements
- Implemented and deployed NDMP backups on over 30 Netapp, Onstore NAS devices
- Part of the Enterprise Storage Operations team to ensure business continuance for AOL’s critical financial and member data
Systems Engineer
Intel Online Services
01.2000 - 05.2003
- Company Overview: Accountable for providing worldwide support on multiple platforms and web services to over 3,000 web servers
- Oversee worldwide implementation, maintenance and technical support for TSM distributed data backup and recovery environments
- Provide 24x7 global on-call pager support for operating systems and web services
- Saved Intel Online Services over $8 million in support costs through restructuring of all hardware support contracts
- Instrumental in resolving comprehensive problem with Intel Online Services backup/recovery system
- Significant contributor to successful implementation of TSM software in California, Virginia, the United Kingdom and Japan
- Major team player in redesign of Remedy database to include Asset Management
- Accountable for providing worldwide support on multiple platforms and web services to over 3,000 web servers
Systems Engineer
Vanguard Research, Inc.
11.1998 - 12.1999
- Charged with responsibility of designing, installing and integrated Novell servers and client workstations within an NT environment
- Migrated client e-mail from Netware’s GroupWise 4.1 to Exchange Server 5.5
- Installed LAN/WAN using MS NT Servers, Exchange Servers, Proxy Servers, System Management Servers and Remote Access Services
- Successfully restructured corporate disaster recovery system using ARCserve, VERITAS for NetWare and NT
- Developed and implemented disaster recovery strategy and maintenance structure
- Selected to lead system design and integration for future network expansion and migration from Novell to Windows NT
Education
Northern Virginia Community College
Skills
- 20 years of successful background in systems engineering, technical support, networking support, project management and problem solving
- Creative troubleshooter with outstanding ability to identify operational deficiencies and implement system improvements
- EMC Information Storage Associate (EMCISA)
- Netapp Certified Dataontap 70-8mode (NCDA)
- Symantec Certified Netbackup 656 (SCS)
- Symantec Certified Enterprise Vault 80 (SCS)
- Expertise in developing and implementing disaster recovery programs and contingency server systems
- Excellent record in customer service and support
- Expertise in handling many projects and deadlines simultaneously
- Storage virtualization
- Disaster recovery
- Backup and recovery
Certification
- Certified EMC Information Storage Associate (EMCISA)
- Certified Vmware Technical Sales Professional 5.0 (VTSP)
- Symantec Certified Specialist (SCS) Netbackup 6.5
- Symantec Certified Specialist (SCS) Enterprise Vault 8.0 for Exchange
- Netapp Certified Data Management Administrator (NCDA) Dataontap 8.0 7-Mode
Timeline
Sr. Storage Engineer ITSS, TSA
EMC
08.2011 - 09.2016
Data Storage Engineer
NTT America
02.2008 - 03.2011
Senior Storage Engineer
America Online
05.2003 - 01.2008
Systems Engineer
Intel Online Services
01.2000 - 05.2003
Systems Engineer
Vanguard Research, Inc.
11.1998 - 12.1999
- Certified EMC Information Storage Associate (EMCISA)
- Certified Vmware Technical Sales Professional 5.0 (VTSP)
- Symantec Certified Specialist (SCS) Netbackup 6.5
- Symantec Certified Specialist (SCS) Enterprise Vault 8.0 for Exchange
- Netapp Certified Data Management Administrator (NCDA) Dataontap 8.0 7-Mode
Northern Virginia Community College
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