Tracy Cruse
Indian Trail
Summary
Dynamic Patient Service Specialist with a proven track record at Atrium Health, excelling in appointment scheduling and patient confidentiality. Recognized for enhancing operational efficiency and achieving high patient satisfaction through exceptional customer service and effective collaboration with healthcare teams. Committed to professionalism and ethics in all interactions.
Overview
21
21
years of professional experience
Work History
Patient Service Specialist
Atrium Health
11.2016 - Current
- Coordinated patient scheduling and appointment management to enhance operational efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Collaborated with healthcare teams to streamline patient registration processes and improve workflow.
- Implemented electronic health record systems to ensure accurate patient data management.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
Dispatch Manager
Tadlock & Cruse Transport, LLC
10.2014 - 01.2017
- Managed communication between drivers and customers to ensure timely updates and issue resolution.
- Coordinated daily dispatch operations to optimize delivery schedules and improve service efficiency.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Developed budgets for office expenditures, tracking costs to ensure financial accountability.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Sales Associate
Massage Envy Spa
07.2011 - 10.2014
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted clients in selecting services, ensuring personalized recommendations based on individual needs.
- Managed appointment scheduling through proprietary systems, optimizing staff utilization and client flow.
- Maintained a clean and welcoming environment, promoting a positive atmosphere for clients and staff.
Teller Supervisor
Bank Of Granite
09.2004 - 08.2008
- Supervised daily operations of teller team, ensuring adherence to policies and procedures.
- Trained and mentored new tellers, enhancing service quality and operational efficiency.
- Conducted performance evaluations, providing feedback to improve staff development and productivity.
- Implemented process improvements to streamline cash handling procedures, reducing errors.
- Monitored transaction accuracy, ensuring compliance with regulatory standards and internal controls.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Contributed to the achievement of branch sales targets through proactive promotion of financial products and services.
- Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
Education
High School Diploma -
Sun Valley High School
Monroe, NC06-1995
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
Timeline
Patient Service Specialist
Atrium Health
11.2016 - Current
Dispatch Manager
Tadlock & Cruse Transport, LLC
10.2014 - 01.2017
Sales Associate
Massage Envy Spa
07.2011 - 10.2014
Teller Supervisor
Bank Of Granite
09.2004 - 08.2008
High School Diploma -
Sun Valley High School