Traci Eley
Greenville
Summary
Effective and compassionate individual looking to find a position working with at-opportunity youth. Skilled at providing effective behavioral, cognitive, and transitional living support. Exceptional listening and goal setting skills. Commended for providing support in de-escalating crises.
Overview
16
16
years of professional experience
Work History
Tailored Care Manager
B & D Integrated Services
10.2024 - Current
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Educate clients and families on community resources, treatment options and health care services to better manage conditions.
- Assess clients and developed plans to meet needs.
- Develop strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Transitional Living Specialist
Methodist Home for Children
04.2022 - 10.2024
- Taught several skills that will lead to independent living through the Model of Care to youth in the home with various mental health diagnoses.
- Received and reviewed youth referrals and conducted youth interviews at various youth detention centers leading to the appropriate selection of candidates for admission.
- Accessed and implemented educational opportunities for youths online and through local trade and community college resources.
- Facilitated successful transitions to independent living for clients through comprehensive case management and support services.
Qualified Professional
Lucille's Behavioral Inc
07.2021 - 04.2022
- Provided interventions to adolescents that decreased excessive behaviors in a day treatment setting
- Assisted with Person Centered Planning
- Provided transportation per the van route from school to the facility
- Provided social and emotional support to individual members as needed
- Completed required note documentation on a weekly basis
Direct Support Professional
Integrated Family Services
02.2020 - 11.2021
- Promoted mental health and wellness to adolescents by providing emotional support and direct supervision
- Taught coping skills that decreased escalated behaviors
- Maintained a clean, safe, and well-organized environment
Qualified Professional
Bridges of Hope
07.2020 - 07.2021
- Provided group and individual counseling for substance users
- Implemented weekly interventions to support clients in achieving their short term and long-term goals
- Assisted clients in identifying and implementing resources and skills to replace addictions
- Provided support for clients when de-escalating a crisis
- First Aid/CPR Certified
- CPI
Administrative Assistant
Set 'em Free Bail Bonding LLC
08.2017 - 03.2020
- Provided knowledgeable technical office assistance to meet the needs of incoming visitors, bail agents and clientele
- Performed various clerical tasks such as emailing correspondences, scanning/making copies, maintain client files by using NC Administrative of Courts Systems
- Coordinated weekly court date reminders for all clients
- Filed forfeitures timely and accurately in various Clerks of Courts of NC
- Managed weekly company premium payments, expenses and deposits
- Processed company reports accurately and timely
- Effectively managed the overall business operation independently and worked as a team
Assistant Manager
Zaxby's Franchising Inc.
12.2012 - 03.2019
- Assessed job applications and made hiring decisions
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Monitored cash intake and deposit records, increasing accuracy and reducing errors
- Assessed 10-12 employee performances and developed improvement plans
Volunteer Coordinator II
The Little Willie Center
01.2011 - 08.2018
- Served as a Community Health Ambassador Program liaison between the community and the organization
- Co-Facilitated various Community Outreach events annually
- Tutored latch-key children in various academic subjects
- Provided supervised counseling for youth ages 3-17
- Oriented volunteers in becoming an effective tutor and mentor by teaching agencies policies and procedures
- Participated as Member of the PIT Leadership Committee as Community Engagement Chair
- Taught coping skills to youth with behavioral difficulties
- Attended numerous workshops and trainings
- Received multi volunteer awards for outstanding service and appreciation
Lead Teacher
Sycamore Chapel Tender Touch Child Care Center
05.2012 - 02.2014
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques
- Maintained patience and compassion in diverse situations to continuously support student development and personal growth
Community Support Worker
Community Intervention Center
08.2008 - 09.2009
- Worked with clients to improve life choices and maximize benefits of programs.
- Provided direct supervision and emotional support to adolescent youth with various diagnoses and behavioral patterns.
Education
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC05.2009
Skills
- Relationship building
- Objective Listener
- Crisis Intervention
- Behavioral Health
- Youth Advocate
- Creative and Open-minded
- Flexible and impressive adaptive abilities
- Teachable and eager to Learn
- Service coordination
Timeline
Tailored Care Manager
B & D Integrated Services
10.2024 - Current
Transitional Living Specialist
Methodist Home for Children
04.2022 - 10.2024
Qualified Professional
Lucille's Behavioral Inc
07.2021 - 04.2022
Qualified Professional
Bridges of Hope
07.2020 - 07.2021
Direct Support Professional
Integrated Family Services
02.2020 - 11.2021
Administrative Assistant
Set 'em Free Bail Bonding LLC
08.2017 - 03.2020
Assistant Manager
Zaxby's Franchising Inc.
12.2012 - 03.2019
Lead Teacher
Sycamore Chapel Tender Touch Child Care Center
05.2012 - 02.2014
Volunteer Coordinator II
The Little Willie Center
01.2011 - 08.2018
Community Support Worker
Community Intervention Center
08.2008 - 09.2009
Bachelor of Arts - Psychology
East Carolina University
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