Tracey Toombs
Charlotte
Summary
Qualified Agent with documented history of meeting and exceeding on time departure goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding skill set, retaining customers and promoting new initiatives.
Overview
16
16
years of professional experience
Work History
Banquet Server
Quail Hollow Country Club
Charlotte
09.2025 - Current
- Set up banquet tables and chairs according to event specifications.
- Served food and beverages to guests during events and functions.
- Maintained cleanliness of dining areas throughout events.
- Ensured guest satisfaction through attentive service and engagement.
- Collaborated with team members to efficiently complete tasks.
- Followed safety and sanitation standards for food handling and service.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
Banquet Server
Hilton Hotels Corporation
Charlotte
04.2023 - Current
- Set up banquet tables and chairs according to event specifications.
- Served food and beverages to guests during events and functions.
- Maintained cleanliness of dining areas throughout events.
- Ensured guest satisfaction through attentive service and engagement.
- Collaborated with team members to efficiently complete tasks.
- Served beverages and appetizers to guests in an efficient manner.
- Facilitated communication between departments to streamline processes and resolve issues.
- Monitored staff performance and addressed issues.
Senior Fleet Agent
Piedmont Airlines
Charlotte
08.2009 - Current
- Kept abreast of regulatory changes and industry standards to ensure compliance.
- Assisted cabin crew members in pre-flight preparation and on time departures.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Maintained cleanliness of work station by disposing trash properly and restocking supplies as needed.
- Followed company policies and procedures related to customer service operations at all times.
- Monitored security to ensure safety of passengers and staff members alike.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Coached staff on strategies to enhance performance and improve customer relations.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Greeted passengers and provided information about departure and arrival times.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Education
Associate of Arts - Liberal Arts
Leeward Community College
Pearl City, HI05-1994
High School Diploma -
Radford High School
Honolulu, HI05-1992
Skills
- Ramp service
- Cargo equipment operation
- Heavy equipment operation
- Corporate policies
- Ground support services
- TSA collaboration
- Aircraft greeting
- Team leadership
- Baggage service collaboration
- Cargo handling
- Safety procedures compliance
- New agent training
- Inclement weather tolerance
- Ramp security
- Live cargo handling
- Heavy lifting
- Vehicle operation
- Hazardous materials
- FAA regulations
- Freight handling
- Equipment inspection
- Ramp checklist completion
- Flexible schedule
- Airport layout navigation
- Passenger assistance
- Arrival/departure procedures
- Security compliance
- Deicing of aircraft
- Weight/balance loading
- Marshaling aircraft
References
References available upon request.
Timeline
Banquet Server
Quail Hollow Country Club
09.2025 - Current
Banquet Server
Hilton Hotels Corporation
04.2023 - Current
Senior Fleet Agent
Piedmont Airlines
08.2009 - Current
Associate of Arts - Liberal Arts
Leeward Community College
High School Diploma -
Radford High School