Tracey Hilton
Henderson
Summary
Results-driven retail professional with a strong focus on customer service and technical troubleshooting. Committed to enhancing client satisfaction and driving informed purchasing decisions.
Overview
36
36
years of professional experience
Work History
Retail Wireless Consultant
T-Mobile
Henderson, NC
09.2019 - Current
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Educated customers on wireless products and services, driving informed purchasing decisions.
- Assisted in inventory management and product displays to optimize store presentation.
- Collaborated with team members to achieve sales objectives and improve store performance.
- Analyzed customer needs to recommend tailored solutions, improving overall sales effectiveness.
- Resolved customer inquiries efficiently, fostering positive relationships and repeat business opportunities.
- Contributed to an increase in store revenue by consistently upselling additional products or services when appropriate.
Team Lead
ACS Xerox
Henderson, NC
03.2000 - 08.2019
- Analyzed call metrics to identify trends, driving improvements in service delivery and agent performance.
- Managed escalated customer inquiries, ensuring prompt resolution while maintaining company standards for quality service.
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
Loan Processor
New Millennium Mortgage, Inc
Henderson, NC
02.1990 - 02.2000
- Reviewed loan applications for accuracy and compliance with regulatory requirements.
- Coordinated communication between borrowers, underwriters, and real estate agents to streamline processes.
- Evaluated credit histories and financial information to determine borrower eligibility.
- Managed documentation flow to ensure timely processing of loans and adherence to deadlines.
Education
High School Diploma -
Vance Senior High School
Henderson, NC06-1987
Skills
- Microsoft office
- Technical troubleshooting
- Inventory monitoring
- POS system operation
- Processing payments
- Returns processing
- Wireless service expert
- Maintaining customer database
- Teamwork
- Friendly and helpful
- Customer service
- Honest and dependable
- Attention to detail
- Strong communication and interpersonal skills
Timeline
Retail Wireless Consultant
T-Mobile
09.2019 - Current
Team Lead
ACS Xerox
03.2000 - 08.2019
Loan Processor
New Millennium Mortgage, Inc
02.1990 - 02.2000
High School Diploma -
Vance Senior High School