TOWANDA SADLER
Fayetteville
Summary
Dynamic customer service professional with extensive experience at Everise WFH, excelling in conflict resolution and enhancing customer satisfaction. Proficient in CRM systems like Salesforce, I effectively manage inquiries and provide tailored solutions, ensuring a seamless experience for clients while maintaining meticulous documentation and data entry.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Everise WFH
Fayetteville
11.2023 - Current
- Resolve inquiries about health insurance benefits, claims, and billing, while documenting interactions in the internal systems
- Handled inbound calls, chats, or emails from members and providers to address concerns and provide assistance
- Educate members and resolve issues and grievances while navigating complex healthcare information to enhance member understanding
Mobile and Connected Life Sales Consultant, Sales Generalist
Best Buy Stores
Fayetteville
10.2018 - 08.2023
- Delivered friendly service and knowledgeable assistance to enhance customer engagement.
- Handled customer complaints, providing effective solutions and alternatives.
- Conducted follow-ups with customers to confirm resolution satisfaction.
- Accountable for transactional processing payments, reconciling drawers, and making deposits.
Customer Service Representative
Sykes
Fayetteville
06.2017 - 06.2018
- Handled inbound calls, providing accurate responses to customers in high-paced call center.
- Applied designated scripts and product knowledge to effectively resolve customer inquiries.
- Implemented troubleshooting methods to effectively address unusual customer requests.
- Performed data entry by inputting customer information into the customer services software.
Customer Service Representative
Family Dollar Store
Fayetteville
07.2010 - 06.2017
- Supervised daily store operations, enhancing sales, managing staff, overseeing inventory and supply restocking, handling money, and fostering customer relations.
- Demonstrated strong knowledge of store’s product locations.
- Proficient at keeping inventory and shrinkage at or below the company’s minimum.
- Monitored onboarding process for new staff to facilitate smooth team integration and accelerate productivity.
- Created employee schedules to optimize store operations and align staffing with peak business hours.
- Collaborated with Corporate to guarantee necessary implementations to maintain customer satisfaction.
Education
Associate of Science - Accounting
Colorado Technical University
Schaumburg, IL08-2020
Associate of Science - Business
Rasmussen College
Fort Myers, FL08-2014
GED -
Sandhills Community College
Pinehurst, NC07-1995
Skills
- Telephone and email support
- Call center operations
- Billing resolution
- CRM Systems(Salesforce, Zendesk, Intercom)
- data entry and documentation
- Process optimization
- Problem-solving
- Attention to detail
- Multi-tasking abilities
- Clear communication abilities
- Conflict resolution
- Customer satisfaction focus
Computer Experience
- Microsoft Office: Word
- Microsoft Office: PowerPoint
- Microsoft Office: Outlook
- Microsoft Office: Excel
Timeline
Customer Service Representative
Everise WFH
11.2023 - Current
Mobile and Connected Life Sales Consultant, Sales Generalist
Best Buy Stores
10.2018 - 08.2023
Customer Service Representative
Sykes
06.2017 - 06.2018
Customer Service Representative
Family Dollar Store
07.2010 - 06.2017
Associate of Science - Accounting
Colorado Technical University
Associate of Science - Business
Rasmussen College
GED -
Sandhills Community College