Tova Wiggins
Concord
Summary
Detail-oriented professional with expertise in medical administration, patient registration, and billing processes. Committed to fostering a welcoming environment while ensuring compliance with healthcare regulations and supporting operational excellence through effective team collaboration.
Overview
15
15
years of professional experience
Work History
Chiropractic Assistant
Vezendy Chiropractic
Cornelius
03.2026 - Current
- Coordinated patient information collection through forms and insurance cards for efficient billing.
- Executed administrative duties such as filing, phone answering, and email responses.
- Contributed to development and implementation of office procedures and policies.
- Managed patient registration processes, verified insurance coverage, and scheduled appointments efficiently.
- Conducted audits ensuring compliance with HIPAA regulations.
- Delivered electric muscle stimulation massages and mechanical traction therapies under doctor oversight.
Office Manager
Love Chiropractic Center
Harrisburg
11.2021 - Current
- Greeted and welcomed patients, ensuring comfort upon arrival at office.
- Scheduled patient appointments and managed front desk operations efficiently.
- Answered and routed incoming calls to streamline communication flow.
- Collected patient copays, processed billing, and verified insurance coverage for financial discussions.
- Maintained accurate medical records, ensuring compliance with HIPAA regulations and documentation standards.
- Delivered exceptional customer service by addressing patient inquiries in fast-paced environment.
- Supervised team members, fostering a collaborative and supportive workplace culture.
- Oversaw inventory management, ensuring sufficient supplies for daily operational needs.
Assistant Manager
Old Navy
Charlotte
11.2011 - 11.2021
- Facilitated staff training sessions that enhanced skills and improved overall team performance.
- Delivered outstanding customer service, fostering strong relationships and elevating satisfaction levels.
- Managed inventory effectively, maintaining optimal stock levels while encouraging upselling opportunities.
- Led a diverse team to achieve organizational goals through strategic communication and motivation.
- Implemented innovative sales strategies, enhancing product visibility and driving customer engagement.
- Executed precise cash handling procedures to ensure accountability and reduce discrepancies.
Education
Bachelor's - Psychology
University of North Carolina at Chapel Hill
Chapel Hill, NC05-2013
Skills
- Patient intake procedures
- Reception and administrative support
- Billing and coding
- Compliance with HIPAA regulations
- Medical record management
- Registration and scheduling
- Muscle stimulation techniques
Additional Information
Authorized to work in the US for any employer
Timeline
Chiropractic Assistant
Vezendy Chiropractic
03.2026 - Current
Office Manager
Love Chiropractic Center
11.2021 - Current
Assistant Manager
Old Navy
11.2011 - 11.2021
Bachelor's - Psychology
University of North Carolina at Chapel Hill