Toshia A. Morrison
Lexington ,NC
Summary
Results-driven healthcare leader offering over 25 years of clinical, leadership, administrative, and hands-on patient care experience. Significant leadership background directing multidisciplinary healthcare teams to achieve care objectives and increase all around positive outcomes, whether it be patient outcomes, cost savings, staff retention, or injury prevention. Gifted in building and implementing processes to increase quality and safety and streamline procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Manager
Medical Services of America
06.2024 - Current
- Successfully managing clinical operations during periods of change and growth by adapting processes as needed.
- Communicate effectively with staff members, (including physicians, Registered Nurses, office staff and aides), and patients, employing active listening and interpersonal skills.
- Regularly evaluating employee performance and provided feedback.
- Promote high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent auditing/monitoring and implementation of corrective actions when needed.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Oversaw overall operation of nursing services and patient care.
- Facilitate hiring of qualified Registered Nurse personnel by interviewing applicants and making recommendations for employment.
- Conducted frequent comprehensive audits of clinical practices, identifying areas for quality improvement.
Director
Psychiatric Medical Care
11.2023 - 09.2024
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Audited and provided feedback and recommendations on documentation of psychiatrists, therapists, registered nurses, and clinical staff members to assure accuracy and necessity of services and proper coding for billing.
- Approving time cards, PTO requests.
- Attended department head meetings, leading treatment care plan updates, collaborating with all ancillary staff to assure program and patient success.
Occupational Health Nurse
Nucor Steel
04.2017 - 08.2023
- Sole nurse for 525+ steel mill workers. Responsible for all injuries, workman's compensation claims, return to duty, drug screening, and occupational hazard mitigation/monitoring.
- Reduced workplace injuries by conducting thorough risk assessments and recommending appropriate safety measures, including internal and external plant-wide safety audits.
- Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations.
- Maintained detailed records of employee health data, ensuring compliance with privacy regulations and facilitating data-driven decision making on workplace wellness initiatives. Maintained all OSHA logs.
- Conducted regular health screenings and plant monitoring to detect potential health issues early, improving overall workforce wellbeing. These included, but were not limited to: occupational vision exams, noise and air sampling, radiation detection badging, hearing testing, drug screening.
- Developed return-to-work plans tailored to individual needs that expedited recovery time after illness or injury.
Registered Nurse
Faith Regional Hospital
12.2014 - 03.2017
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
Education
Associate of Science - Nursing
Northeast Community College
Norfolk, NESkills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Auditing/QA
- Coding
- Compliance oversight
Certification
I have completed all of the following courses during my career: ACLS, PALS, TNCC, MANDT training, and maintain current CPR/BLS through The American Red Cross.
Employee in Action Award
This recognition is set aside for employees who 'perform above and beyond expectations and achieve outstanding results for Faith Regional Health Services'. I was awarded this predominantly for bridging a gap between the hospital and a facility that had been there years prior to my involvement, resulting in them refusing to give our hospital referrals. By exceeding expectations of the facility, they took the initiative to reach out to the hospital director regarding my performance and overall character, which ultimately ended up mending that relationship and once again acquiring referrals from that facility.
Timeline
Clinical Manager
Medical Services of America
06.2024 - Current
Director
Psychiatric Medical Care
11.2023 - 09.2024
Occupational Health Nurse
Nucor Steel
04.2017 - 08.2023
Registered Nurse
Faith Regional Hospital
12.2014 - 03.2017
Associate of Science - Nursing
Northeast Community College
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