Tory D. Harrison
Zebulon
Summary
Strategic leader with expertise in planning and budget management. Secured funding through effective contract negotiation and stakeholder engagement. Implemented quality assurance measures and fostered team accountability, driving operational efficiency and fiscal sustainability across departments.
Overview
11
11
years of professional experience
Work History
Associate Director
North Carolina State University
Raleigh
06.2018 - 07.2025
- P&L & Financial Management: Directed financial operations for a diverse portfolio of department-wide service agreements, effectively managing a cost-recovery P&L model to ensure fiscal sustainability. Successfully managed three budget accounts totaling over $6 million.
- Budget & Expenditure Control: Meticulously balanced incoming contract revenue against ongoing expenditures, taking full responsibility for funding employee salaries, benefits, operational supplies, and equipment without operating at a deficit.
- Negotiated and managed service level agreements across university departments (including Athletics), securing funding to cover operational costs and ensure program viability.
- Directed facilities and operations management across 4 zones, ensuring compliance with departmental and university safety standards, including emergency response protocols.
- Made strategic staffing decisions, including appointments, promotions, and reassignments, while reviewing hiring proposals, determining salaries, and overseeing performance and disciplinary actions.
- Process Improvement: Interpreted and implemented institutional fiscal policies and performed APPA audits to assess and standardize the quality of service delivery across the campus.
Zone Manager
North Carolina State University
02.2017 - 06.2018
- Managed operations and resource allocation for housekeeping personnel, achieving efficient, cost-effective service delivery within budget parameters.
- Established bi-monthly Quality Assurance inspection program to enhance service quality for spaces and staff.
- Developed work schedules and trained personnel on standardized tracking programs, optimizing operational workflows.
Supervisor
North Carolina State University
01.2016 - 01.2017
- Oversaw cross-departmental operations within varied housing and campus zones, ensuring rapid, 24-hour response to client concerns and emergencies.
- Distributed workloads, assessed employee performance, and implemented disciplinary measures to enhance team accountability.
- Reviewed and refined standard procedures to ensure compliance with APPA level 2 quality standards across all assigned buildings.
Floor Technician
North Carolina State University
01.2015 - 01.2016
- Operated floor cleaning equipment to maintain cleanliness in university facilities.
- Ensured floor care and safety standards across campus zones while assisting in emergency response and recovery efforts.
- Conducted regular inspections to identify maintenance needs and safety hazards.
- Collaborated with staff to establish cleaning schedules for high-traffic areas.
- Coordinated training for staff on proper equipment usage and safety protocols.
Education
John Maxwell Certification - Speaker, Teacher and Coach
Maxwell Leadership Certified Team
Orlando, Florida03-2022
Bachelor of Science - Organizational Administration, Human Resources
Wesleyan College
Rocky Mount, NC12-2020
Master of Business Administration -
Wesleyan College
Rocky Mount, NC05-2019
Skills
- Strategic Planning
- Fundraising
- Budgeting
- Resource Allocation
- Cost recovery
- Revenue Tracking
- Contract Negotiation
- Service agreements
- Stakeholder Engagement
- Partnership Building
- Policy Implementation
- Lean methodology
- Agile practices
- Quality Assurance
- DMAIC
- DMADV
- Cohort design
- Team Facilitation
- Mentorship
- Conflict Resolution
Websites
Certifications Professional Development
- John Maxwell Certified Team Member: Teacher, Speaker, Coach
- Executive Leadership & Executive Coaching (LinkedIn Learning)
- Transformational Leadership
- Lean Six Sigma: Define and Measure Tools
- Agile Foundation & Operational Excellence Foundations
- Management Essentials & GS-42 Certification
Civic Board Leadership
- Board Chair, Creative Minds Microschool, Zebulon, NC, Lead the Board of Directors in strategic planning, governance, and organizational development to ensure long-term structural and financial sustainability., Spearhead organizational fundraising and community engagement strategies, actively pitching the mission to local stakeholders to secure funding and build reliable revenue streams.
- Precinct Chair, Wake County Democratic Party, Wake County, NC, 09/03, Direct committee operations, build consensus among diverse community stakeholders, and drive localized civic engagement initiatives., Facilitate strategic communication and coordinate local initiatives to advance overarching organizational goals.
- Program Developer & Facilitator, Carver Elementary School, Wendell, NC, Created, planned, and implemented 'The Builders Guide,' a structured 10-week cohort-based leadership and life skills curriculum for 4th and 5th-grade students.
Timeline
Associate Director
North Carolina State University
06.2018 - 07.2025
Zone Manager
North Carolina State University
02.2017 - 06.2018
Supervisor
North Carolina State University
01.2016 - 01.2017
Floor Technician
North Carolina State University
01.2015 - 01.2016
John Maxwell Certification - Speaker, Teacher and Coach
Maxwell Leadership Certified Team
Bachelor of Science - Organizational Administration, Human Resources
Wesleyan College
Master of Business Administration -
Wesleyan College