Torri Rankins
Winston-Salem
Summary
Dynamic Patient Care Advocate with a proven track record at Express Scripts, excelling in insurance eligibility verification and customer engagement. Leveraged critical thinking to resolve inquiries, enhancing patient satisfaction. Recognized for processing prescription orders with precision, ensuring compliance and accuracy in billing statements. Committed to delivering exceptional service in healthcare environments.
Overview
4
4
years of professional experience
Work History
Patient Care Advocate
Express Scripts
07.2024 - Current
- Processed prescription orders accurately and efficiently, ensuring compliance with regulatory standards.
- Conducted insurance verifications to confirm patient eligibility and benefits coverage.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely responses.
- Processed and verified billing statements for accuracy and compliance with company policies.
Member Service Representative
ANTHEM Health Services
05.2021 - 06.2024
- Assisted members with inquiries, ensuring accurate and timely resolution of issues.
- Managed enrollment processes, verifying eligibility and facilitating seamless integration into health plans.
- Provided detailed information on benefits, enhancing member understanding and satisfaction.
- Collaborated with cross-functional teams to streamline service delivery and improve member experiences.
Education
Associate of Science - Nursing Education
Forsyth Technical Community College
Winston-Salem, NC05-2027
Carver HighSchool
Winston-Salem, NC06-2014
Skills
- Problem-solving skills
- Confidential information management
- Customer engagement
- Insurance eligibility verification
- Critical thinking
Timeline
Patient Care Advocate
Express Scripts
07.2024 - Current
Member Service Representative
ANTHEM Health Services
05.2021 - 06.2024
Associate of Science - Nursing Education
Forsyth Technical Community College
Carver HighSchool
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