Dedicated customer service representative skilled in conflict resolution, active listening, and team collaboration. Proven ability to maintain professionalism in high-pressure environments while delivering excellent service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
McDonald's
Greenville
01.2026 - Current
Delivered exceptional customer service in a fast-paced dining environment, contributing to positive dining experiences.
Accurately and efficiently processed customer orders, ensuring timely service and customer satisfaction.
Maintained calm and professionalism in stressful situations, successfully diffusing tensions and enhancing customer satisfaction.
Customer Service Representative
Sonic
Greenville
03.2025 - 09.2025
Resolved customer complaints with empathy and professionalism.
Assisted customers with menu selections and special requests.
Collaborated with team members to ensure efficient service delivery.
Customer Service Representative
Papa Johns
Washington
04.2023 - 09.2023
Processed payments and handled cash register transactions, ensuring accuracy and efficiency in customer service.
Maintained cleanliness and organization of dining area and kitchen.
Educated customers on menu items and promotions available.
Education
High School Diploma -
North Pitt High School
Bethel, NC
06-2025
Some College (No Degree) - Early Childhood Care and Education
Pitt Community College
Winterville, NC
Skills
Conflict resolution
Team collaboration
Problem solving
Menu knowledge
Active listening
Empathy
Timeline
Customer Service Representative
McDonald's
01.2026 - Current
Customer Service Representative
Sonic
03.2025 - 09.2025
Customer Service Representative
Papa Johns
04.2023 - 09.2023
High School Diploma -
North Pitt High School
Some College (No Degree) - Early Childhood Care and Education