Tori Littrell
Fletcher
Summary
Goal-oriented Customer Service Manager with 4 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
1
1
year of professional experience
Work History
Costumer Service Manager
Hobby Lobby
06.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Personal Stylist
Buckle
- Enhanced client satisfaction by providing personalized style consultations and wardrobe assessments.
- Developed strong rapport with clients through attentive listening and effective communication, leading to long-term relationships and repeat business.
- Curated on-trend fashion ensembles for various occasions, boosting client confidence and enhancing personal style.
Sales Associate
Buckle
09.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Littrell’s Academy
Fletcher, NC06.2022
Skills
- Workflow Management
- Quality Standards
- Verbal and Written Communication
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Continuous Improvements
- Scheduling and Coordinating
- Customer Service
- Employee Coaching and Motivation
- Advertising Techniques
- Issue Resolution
- Project Management
- Time Management
- Policy Enforcement
- Sales Activities
- Positive and Constructive Feedback
- Business Management Principles
- Employee Scheduling
- Inventory Accuracy
- Job Assignments
- Correcting Discrepancies
Timeline
Sales Associate
Buckle
09.2023 - Current
Costumer Service Manager
Hobby Lobby
06.2020
Personal Stylist
Buckle
High School Diploma -
Littrell’s Academy
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