Tori Dennis
Louisburg
Summary
I am a dedicated, hardworking individual who strives for success, not just for myself but for my team as well. I have been in the service industry since I was 18 years old. Through these experiences I have learned how to thrive in chaotic, fasted pace environments. Additionally, my education has proved my dedication to learning and ability to comprehend and retain extensive amounts of information with out issue.
Overview
4
4
years of professional experience
Work History
Server
Raleigh Improv
1224 Parkside Main St, Cary, NC 27519
08.2022 - 04.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during high-volume service periods.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Assisted in training new servers on restaurant policies and service standards.
- One of the youngest and most promoted persons in company history. At 19 years old I was first promoted from "food runner" to server. Not long after that, I was promoted to "Green-Room" server which meant that I had the responsibility of caring for the talent along with my regular customers. Additionally, I was also promoted to a trainer position for both servers and food runners.
- Maintained cleanliness and organization of dining area and service stations.
- Upsold menu items, enhancing guest satisfaction and increasing overall sales revenue.
- Resolved customer complaints promptly, ensuring customer retention and loyalty.
- Implemented improved workflow processes, enhancing team efficiency during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Texas Roadhouse
11440 Capital Blvd, Wake Forest, NC 27587
07.2021 - 12.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Political Science
North Carolina State University
Raleigh, NC06-2027
Associate of Arts - Political Science
Wake Technical Community College
Raleigh, NC05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Dependable
- Guest engagement
- Memory retention
- At this time I am studying Spanish at NC State University While I have a light background in Spanish already, I will soon be able to hold a professional conversation
Timeline
Server
Raleigh Improv
08.2022 - 04.2025
Server
Texas Roadhouse
07.2021 - 12.2021
Bachelor of Arts - Political Science
North Carolina State University
Associate of Arts - Political Science
Wake Technical Community College