Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Tori Carr

Tori Carr

Concord

Summary

Dynamic Fulfillment Specialist at Chewy Warehouse with a proven track record in warehouse operations and exceptional customer service. Adept at data entry and quality assurance, I thrive in team environments, ensuring safety compliance and organizational excellence. Committed to enhancing efficiency and accuracy, I achieve to meet challenging production goals while maintaining a positive workplace atmosphere.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Fulfillment Specialist

Chewy Warehouse
Salisbury
09.2022 - Current
  • Deliver exceptional customer service by meticulously fulfilling orders for customers and pets.
  • Execute diverse warehouse functions, including loading trailers and managing outbound trailer doors safely.
  • Promote workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Limit damage to products and orders by using care when choosing items.
  • Work additional hours and shifts to meet tight deadlines during peak periods.
  • Use handheld scanners to key in data for packages.
  • Select products and items from shelves and pallets for customer orders.
  • Pick products from designated locations using various tools, and transfer them to appropriate areas for further processing.
  • Fulfill orders quickly to accomplish challenging daily objectives.
  • TSR Certification received in December 2024
  • Operate two tape lines, sending completed customer orders through a tape machine.
  • Ensure all boxes are sent in a timely and efficient manner.
  • Ensure all boxes are in pristine condition, with no deformities.
  • Assist in achieving rates per hourly production for management
  • Demonstrate great teamwork skills with staff members involved in production and transport.
  • Coordinate order fulfillment processes to enhance delivery efficiency and accuracy.
  • Operate order picker safely and efficiently to meet order demands.
  • Maintain compliance with safety guidelines and procedures throughout all operations.
  • Walk up to two miles each shift, ensuring active participation in warehouse activities.
  • Lift up to 50 pounds frequently, and up to 70 pounds with team assistance as needed.
  • Engage in physical tasks such as standing, pushing, pulling, carrying, squatting, and kneeling.

Front Desk Agent

Hampton Inn by Hilton
Kannapolis
11.2021 - 09.2022
  • Greeted guests and facilitated seamless check-in processes.
  • Provided excellent customer service while upholding company policies.
  • Answered phones, responded to inquiries, and took messages.
  • Retrieved and updated information using computer and POS systems.
  • Inputted guest information into computer system accurately and securely.
  • Monitored security cameras in lobby area as needed.
  • Confirmed guest details, room rates, room selections, and electronic key codes.
  • Provided comprehensive information on hotel amenities and local attractions.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Assisted guests with efficient check-out procedures.
  • Ensured accurate billing for rooms and services rendered.
  • Processed various payment methods, including credit cards and gift certificates.
  • Managed cash drawer responsibly throughout shift.
  • Utilized up-selling techniques to enhance occupancy and profitability.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Scheduled reservations for groups and special events.

Salesperson

Waffle House
Kannapolis
09.2015 - 05.2021
  • Arrived 10-15 minutes early for thorough backline check, ensuring store readiness.
  • Maintained cleanliness in dining area and assigned sections for optimal customer experience.
  • Counted cash register to $200 to initiate shift operations.
  • Greeted customers within 30 seconds of arrival, creating welcoming atmosphere.
  • Took and relayed guests' orders promptly to grill operator.
  • Checked plate marking regularly to ensure accuracy and timely order delivery.
  • Delivered drinks and anticipatory service, addressing needs without prompting.
  • Executed payment processing and conducted end-of-shift cash register count before securing deposit in lock drop box.

Optometric Technician

Kiser Eye Care
Concord
05.2018 - 10.2018
  • Opened and closed office daily, ensuring smooth operational flow.
  • Ensured that all medical equipment was functioning properly before use.
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Utilized electronic health record systems for accurate and efficient patient data management.
  • Participated in community outreach programs to promote eye health and preventive care.
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Confirmed insurance prior to patient appointments; filed claims on same day.
  • Contacted insurance companies to verify coverage information prior to treatment.
  • Prepared invoices for services rendered and collected payments from patients.
  • Scheduled appointments for patients according to their needs and preferences.
  • Performed clerical tasks including patient check-ins, paperwork entry, and phone/email communications.
  • Maintained a clean work environment by sterilizing instruments after each use.
  • Implemented infection control procedures for all optometric instruments and patient contact areas.
  • Prepared pre-screening room for patients, conducting five essential tests.
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
  • Escorted patients to doctor's office, documented screening information, and communicated readiness.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Provided contact lens training for first-time wearers, enhancing patient experience.
  • Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
  • Performed administrative duties such as scheduling appointments and filing paperwork.
  • Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
  • Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Trained new staff on optometric testing procedures and clinic protocols.
  • Managed filing and pulling of back charts for efficient record-keeping.
  • Oversaw deposits and end-of-day reports during closing procedures.

Front Desk/Snack Bar Attendant

Foxfire Lanes
Kannapolis
04.2017 - 05.2018
  • Served as initial point of contact for customers, addressing inquiries effectively.
  • Maintained up-to-date pricing for snack bar and front desk services.
  • Assigned customers to lanes offering optimal deals based on preferences.
  • Managed shoe distribution and collection, ensuring efficient transactions.
  • Assisted customers in locating appropriate shoe sizes as needed.
  • Upheld sanitation protocols at snack bar, preventing food contamination.
  • Processed orders accurately at register, preparing drinks and meals with precision.
  • Resolved customer dissatisfaction by collaborating with management for solutions.

Front Desk/Dispensary

Rowan-Cabarrus Community College
Kannapolis
01.2016 - 05.2017
  • Engaged with the public daily through walk-in appointments at RCCC clinic.
  • Collaborated with a team to manage front desk operations during clinic hours.
  • Oversaw dispensary operations, maintaining accurate inventory of products.
  • Ensured timely return of all products to uphold dispensary standards.

Waitress

Ruby Tuesday
Kannapolis
01.2017 - 03.2017
  • Greeted customers promptly upon arrival.
  • Seated customers in absence of assigned hostess.
  • Took orders immediately after table readiness.
  • Prioritized food orders before drinks.
  • Delivered food to personal and other servers' tables efficiently.
  • Assisted fellow servers as necessary to ensure smooth service.
  • Completed all side work and signed out servers at end of shift.
  • Managed cash handling, processed customer payments, and deposited earnings with manager.

Front Office Assistant

Mount Pleasant High School
Mount Pleasant
01.2014 - 12.2015
  • In my last 2 years of attending Mount Pleasant High School I had the opportunity to be an Office Assistant in the front office. I was at the front desk answering calls, relaying messages, etc. I did many tasks as an Office Assistant in the 2 years that I had the opportunity to do this position. I learned a lot of skills I still use today. This is truly one of the reasons I love working receptionist jobs.
  • Performed all office duties as needed by head receptionist and attendance coordinator.

Education

Certificate - Cosmetology

Rowan-Cabarrus Community College
Kannapolis, NC
05-2017

High School Diploma -

Mount Pleasant High School
Mount Pleasant, NC
06-2015

Skills

  • Warehouse operations
  • Data entry
  • Quality assurance
  • Customer service
  • Team collaboration
  • Safety compliance
  • Organizational skills
  • Communication skills
  • Microsoft office proficiency
  • Recordkeeping
  • Internal communications

Certification

  • Cosmetology License, May 2017
  • TSR Certified, December 2024

References

References available upon request.

Timeline

Fulfillment Specialist

Chewy Warehouse
09.2022 - Current

Front Desk Agent

Hampton Inn by Hilton
11.2021 - 09.2022

Optometric Technician

Kiser Eye Care
05.2018 - 10.2018

Front Desk/Snack Bar Attendant

Foxfire Lanes
04.2017 - 05.2018

Waitress

Ruby Tuesday
01.2017 - 03.2017

Front Desk/Dispensary

Rowan-Cabarrus Community College
01.2016 - 05.2017

Salesperson

Waffle House
09.2015 - 05.2021

Front Office Assistant

Mount Pleasant High School
01.2014 - 12.2015

Certificate - Cosmetology

Rowan-Cabarrus Community College

High School Diploma -

Mount Pleasant High School

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