Tora Pruden
Raleigh
Summary
Dynamic and results-driven sales and marketing professional with a proven history of driving business growth through strategic sales initiatives and innovative social media tactics. Skilled at building strong client relationships, managing complex projects, and delivering outstanding customer experiences. Experienced in leading teams, streamlining operations, and consistently exceeding sales targets. Well-versed in digital marketing, content creation, and event planning.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Senior Sales Coordinator
AC Hotel North Hills
Raleigh
03.2024 - Current
- Coordinated sales efforts with hotel departments to enhance guest service delivery.
- Managed booking inquiries and reservations using hotel management software.
- Facilitated communication between clients and hotel staff for event planning.
- Maintained accurate records of client interactions and follow-ups in the database.
- Researched potential clients, identified target markets and developed new business opportunities.
- Created marketing materials such as brochures, flyers, emails. for promotional activities.
- Participated in trade shows and industry events to promote company's products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Managed and retained existing client accounts.
Front Desk Supervisor
Doubletree By Hilton
Raleigh
12.2022 - 03.2024
- Managed front desk operations to ensure smooth guest check-in and check-out.
- Trained and supervised front desk staff on customer service protocols.
- Coordinated with housekeeping to maintain room availability and cleanliness standards.
- Resolved customer complaints promptly and efficiently.
- Welcomed large volume of guests and improved overall customer service.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
Guest Service Representative
La Quinta
Raleigh
06.2020 - 12.2022
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Processed payments accurately at check-out to ensure smooth transactions.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted walk-in and phone guests, determining interests and needs.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Assisted with luggage storage upon request.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
Education
Bachelor of Arts - Psychology
Wake Forest University
Winston-Salem, NC 08.2009 - 06.2014
Skills
Technical Skills:
- Sales & Marketing Tools: Delphi, FOSSE, OneSource, CVent
- Social Media Platforms: TikTok, Instagram Reels, Facebook, Twitter
- Creative Tools: Adobe Lightroom, Canva, Photography
- Analytics & Optimization: Google Ads, Google Analytics, SAS Programming
- Content Management: Cloud Campaign, Content Management Systems (CMS)
Professional Skills:
- Customer Relationship Management (CRM)
- Event Planning and Coordination
- Project Management and Team Leadership
- Digital Marketing and Social Media Strategy
- Exceptional Communication and Interpersonal Skills
Timeline
Senior Sales Coordinator
AC Hotel North Hills
03.2024 - Current
Front Desk Supervisor
Doubletree By Hilton
12.2022 - 03.2024
Guest Service Representative
La Quinta
06.2020 - 12.2022
Bachelor of Arts - Psychology
Wake Forest University
08.2009 - 06.2014