Tonya Worrock
Conway
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Child Nutrition Manager
Northampton County Schools
08.2005 - Current
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Used [Software] to prepare production sheets and maintain accurate records.
- Cultivated a team-oriented work atmosphere, fostering strong communication and collaboration among staff members.
- Established new [Type] policies and standards to reduce waste.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours without compromising service quality or employee satisfaction.
- Enhanced dining experience by creating inviting cafeteria spaces that promoted positive interactions among students.
- Collaborated with school administrators to design menus that adhered to both nutritional guidelines and budget constraints.
- Inventoried condiments, food and cooking supplies to verify availability of items required for meeting projected menu requirements.
- Adapted menus seasonally to incorporate fresh produce from local farms, supporting sustainable agriculture efforts.
- Saved $[Amount] by introducing [Number] less expensive but quality-conscious food suppliers.
- Operated POS systems to process payments and lunch cards.
- Trained kitchen staff on proper food handling techniques, maintaining a safe and sanitary environment.
- Streamlined meal preparation processes with effective time-management strategies, increasing efficiency in the kitchen.
- Prepared beverage and food items to meet mandated nutritional and project meal requirements.
- Completed daily closing duties by cashing out register drawers and restocking items and supplies.
- Established budgetary guidelines for food purchasing and monitored expenses closely to optimize resource allocation.
- Managed food service, food production, sanitation and staff supervision.
- Managed food inventory for efficient use, reducing waste and saving costs.
- Leveraged data analysis tools to track consumption patterns, making informed decisions to optimize meal planning and reduce waste.
- Used [Software] to create, update and maintain documentation and reports.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Assistant Manager
Hardee's Restaurant
06.2002 - 08.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Waitress
Central Cafe
06.1994 - 05.2002
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
Rocky Mount Senior High
Rocky Mount, NC06-1994
Skills
- Relationship building
- Meal preparation
- Sanitation procedures
- Health promotion
- Data reporting
- Purchasing management
- Menu planning
- Nutrient analysis software
- Attention to detail
- Multitasking
- Money handling
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- Microsoft Office Specialist (MOS) Certification
- ServSafe Food Handler's Certification
Timeline
Child Nutrition Manager
Northampton County Schools
08.2005 - Current
Assistant Manager
Hardee's Restaurant
06.2002 - 08.2005
Waitress
Central Cafe
06.1994 - 05.2002
High School Diploma -
Rocky Mount Senior High
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