Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tonya Taylor-Edema

Concord

Summary

Dynamic leader with a proven track record at Bojangles, excelling in operations management and team building. Spearheaded initiatives that drove year-over-year business growth while enhancing employee satisfaction. Skilled in problem resolution and financial oversight, I foster a culture of continuous improvement and collaboration to achieve strategic objectives.

Overview

34
34
years of professional experience
1
1
Certification

Work History

General Manager/Assistant General Manager

Bojangles
03.2022 - Current
  • Assisted in developing operational strategies to enhance efficiency across all departments.
  • Collaborated with teams to streamline communication and improve workflow processes.
  • Supported project management initiatives by coordinating timelines and resources effectively.
  • Contributed to employee training programs, fostering a culture of continuous improvement.
  • Managed scheduling and resource allocation to optimize team performance and productivity.
  • Analyzed feedback from staff to identify areas for operational enhancements.
  • Participated in meetings to discuss progress on strategic objectives and initiatives.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Server

Cracker Barrell
01.2021 - 02.2022
  • Delivered exceptional customer service in high-pressure dining environments.
  • Collaborated with kitchen staff to ensure timely food preparation and presentation.
  • Maintained cleanliness and organization of dining area, enhancing guest experiences.
  • Trained and mentored new servers on menu knowledge and service standards.
  • Managed multiple tables efficiently, ensuring accuracy in orders and guest satisfaction.
  • Implemented feedback from guests to improve service quality and operational efficiency.
  • Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Housekeeping Supervisor

Coastal Enterprises (Camp Leguene Naval Hospital)
10.2018 - 06.2019
  • Supervised daily cleaning operations, ensuring adherence to quality standards and safety protocols.
  • Trained and mentored housekeeping staff, fostering a culture of teamwork and accountability.
  • Developed and implemented efficient cleaning schedules, optimizing resource allocation and workflow.
  • Conducted inspections of guest rooms and public areas, identifying areas for improvement in cleanliness.
  • Collaborated with management to establish and maintain inventory control of cleaning supplies and equipment.
  • Resolved guest complaints related to housekeeping services promptly, enhancing overall guest satisfaction.
  • Monitored staff performance, providing constructive feedback to promote professional development.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Administrative Assistant

Randle and Sons Painting and Drywall Inc.
10.2012 - 10.2018
  • Coordinated schedules and meetings to optimize team workflow and enhance communication efficiency.
  • Developed and implemented streamlined processes to improve task completion timelines.
  • Managed documentation and reporting systems, ensuring accuracy and accessibility of information.
  • Provided support in budget management by monitoring expenses and preparing financial reports.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Assisted in project management by tracking progress and ensuring adherence to deadlines.
  • Trained new staff on operational procedures, fostering a collaborative work environment.

Manager

Steak N Shake
07.2003 - 10.2012
  • Mentored staff, fostering professional growth and improving team performance through targeted training programs.
  • Analyzed performance metrics, identifying trends to drive continuous improvement initiatives across departments.
  • Facilitated regular team meetings to review progress, address challenges, and promote collaborative problem-solving approaches.
  • Spearheaded change management efforts, effectively communicating new processes and securing buy-in from all levels of the organization.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Police Administrative Aide

Department of Corrections/One Police Plaza
06.1991 - 08.1996
  • Making changes to resolve issues, Entering information regarding complaints against NYC Police
  • Inputting information in regard to Employees Workmen's Compensation Benefit Claims
  • Answering Phones
  • Accounts Payable and Receivable for inmates entering asfd well as leaving the jailhouse facility
  • Daily money deposits into accounts, preparing property for outgoing transport
  • Preparing bail deppsits
  • Complete Contract Forms

Education

Associate of Applied Science - Medical Office of Administration

Coastal Carolina Community College
Jacksonville, NC
05-2017

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Certification

  • Serf Save
  • HIPAA and Privaacy Act Training
  • USSOCOM OPSEC TRAINING
  • Medical Transcription
  • Medical billing and Insurance

Timeline

General Manager/Assistant General Manager

Bojangles
03.2022 - Current

Server

Cracker Barrell
01.2021 - 02.2022

Housekeeping Supervisor

Coastal Enterprises (Camp Leguene Naval Hospital)
10.2018 - 06.2019

Administrative Assistant

Randle and Sons Painting and Drywall Inc.
10.2012 - 10.2018

Manager

Steak N Shake
07.2003 - 10.2012

Police Administrative Aide

Department of Corrections/One Police Plaza
06.1991 - 08.1996

Associate of Applied Science - Medical Office of Administration

Coastal Carolina Community College

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Tonya Taylor-Edema