Tonya Philpott
EDEN
Summary
Dynamic Senior International ACH Business Analyst at Wells Fargo Bank with established expertise in business analysis and project management.
Overview
37
37
years of professional experience
Work History
Senior International ACH Business Analyst
Wells Fargo Bank
12.2004 - 03.2025
- Conducted detailed business analysis to identify the business needs of stakeholders and to develop solutions for business problems
- Designed and implemented advanced strategies for gathering, reviewing, and analyzing data requirements
- Translated business needs into technical requirements and helping guide the design of technology solutions
- Collaborated with project managers and other staff to ensure projects are delivered on time and within budget
- Presented and explained findings to executive leadership
- Tracked and documented changes to functional and business specifications
- Played a key role in the testing and roll-out of new software or technology solutions
- Created detailed reports and giving presentations to relevant stakeholders
- Continuously stayed updated with the latest industry trends and technologies to ensure the company remains competitive
Project Manager/Systems Analyst
Prymak LLC
Greensboro
01.2002 - 12.2004
- Full life cycle implementation - custom proprietary mortgage lending software
- Project management – requirements definition/gathering, business rules incorporation, data migration, budget management, cost control, MS Project plan development, task and timeline management
- Perform customer specific business process audits – plan and customize software to fit business profile
- Research and incorporate business process and mortgage lending regulatory compliance requirements
- Managed $500K systems and software migration projects involving conversion from legacy DOS environment to SQL Server 2000 database management system
- Custom application development, scripting, testing, and debugging
- MS Access database design and management – developed database to log, status, and manage system migration installation and implementation issues
- Mortgage lending, financial, operations, ad-hoc report design, development, preparation in Crystal Reports 9.0/8.5 - SQL stored procedure and view data source development
- Develop materials and deliver training specific to employing Crystal Reports as the recommended report writer for all customer’s reporting requirements
- Develop custom GUI screens, forms, and data interfaces using customized toolkit
- Prepare materials, train, and support system users in custom mortgage lending system functionality, software capabilities and controls
Regional Project Manager
VisionAIR
Castle Hayne
11.1997 - 04.2002
- Determined the needs and functionality of the Public Safety Industry resulting in three state approved versions.
- Provided qualitative as well as quantitative analysis as needed for version control and future development of software resulting in additional sales of over $100,000.
- Worked closely with sales staff in determining statements of work generating over a million dollars in revenue.
- Scheduled installation and training of software with the customer and internal management in less time than allotted, targeting payment milestones more promptly.
- Liaison with customers and management to meet expectations of the software and determine future enhancements.
- Acted as first point of contact between customer and VisionAIR.
- Ensured customer satisfaction in all phases of implementation.
- Coordinated User Group meetings to facilitate the sharing of software knowledge base and promote user learning.
Software Instructor/Analyst
VisionAIR
Castle Hayne
11.1997 - 04.2002
- Planned and developed training strategies for software users and customers.
- Designed and implemented training plans for CAD, RMS and Mobile software for large groups of public safety personnel.
- Trained System Administrators and MIS leads to help integrate Vision Software Suite.
- Ensured state validation and reporting procedures as proscribed by Federal regulations
- Tested necessary protocol for Federal Allocations of grant funds.
Manager of Customer Service Training
ProAIR
Seattle
02.1997 - 11.1997
- Aided in the set up of a Reservations Center and five Stations for a Boeing 737 startup carrier.
- Hired over 100 reservations and customer service personnel with go live on targeted start date.
- Assisted in development and implementation of the first customized, 100 % ticketless airline computer system in the US.
- Wrote training manuals and trained employees on this system in ½ of the originally planned time.
- On 24 hour call for any problems or questions associated with Systems or Operations.
- Ground Security Coordinator.
Travel and Package Coordinator
T-Time Tours and Four Corners Travel
Sunset Beach
01.1996 - 11.1997
- Arranged customized international and domestic golf, vacation and entertainment packages.
International Reservations Supervisor
USAirWays
Winston-Salem
11.1987 - 12.1995
- Supervised 13-20 employees, by monitoring productivity, scheduling and time reporting.
- Managed progressive discipline per company policy.
- Responsible for daily statistical reporting.
- Coordinated Emergency Response Team handling two aircraft incidents and a bomb threat.
- Handled numerous disgruntled customers.
Production Control Supervisor
USAirWays
Winston-Salem
11.1987 - 12.1995
- Managed service levels for a nine function reservations system.
- Appointed manager, project lead and trainer.
International Reservations/Rate Agent/Passenger Procedures/Consumer Affairs
USAirWays
Winston-Salem
11.1987 - 12.1995
- Assisted customers with international and domestic travel including correct documentations for each country.
- Aided ticket counter and international agents with interpretation of international fares, taxes and ticket re-issuance.
- Assisted Directors and analysts with merger related items and mirror imaging of both companies.
- System Administrator for the WANG computer system.
- Assisted customers with all aspects of travel.
Education
Graduated - Travel Industry Fundamentals
Southeastern Academy
Kissimmee, FL01.1982
Certificates - Fast Start in Project Management, Introduction, Overview of Project Management, Project Management: Planning, Executing and Controlling, Human Resources Development
Rockingham Community College
Wentworth, NCSkills
- Business analysis
- Data analysis
- Requirements gathering
- Project management
- Stakeholder engagement
- Regulatory compliance
Special Training
- Knowledge in the use of various computers and computer software programs including:
- Apollo
- RADARS
- Sabre
- TSO
- Officevision
- CARE
- WordPerfect
- Rockwell
- PACER
- AVOPS
- TCS
- Public Safety Records Management System
- Microsoft - Project, Excel, Word, Picture IT, 2000 Server, XP, SQL Server, PowerPoint, Outlook, Photo Editor, Publisher, NT
Timeline
Senior International ACH Business Analyst
Wells Fargo Bank
12.2004 - 03.2025
Project Manager/Systems Analyst
Prymak LLC
01.2002 - 12.2004
Regional Project Manager
VisionAIR
11.1997 - 04.2002
Software Instructor/Analyst
VisionAIR
11.1997 - 04.2002
Manager of Customer Service Training
ProAIR
02.1997 - 11.1997
Travel and Package Coordinator
T-Time Tours and Four Corners Travel
01.1996 - 11.1997
International Reservations Supervisor
USAirWays
11.1987 - 12.1995
Production Control Supervisor
USAirWays
11.1987 - 12.1995
International Reservations/Rate Agent/Passenger Procedures/Consumer Affairs
USAirWays
11.1987 - 12.1995
Graduated - Travel Industry Fundamentals
Southeastern Academy
Certificates - Fast Start in Project Management, Introduction, Overview of Project Management, Project Management: Planning, Executing and Controlling, Human Resources Development
Rockingham Community College
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