Tonya Nafzger, MSN, RN

Results-oriented healthcare leader with more than 20 years of Leadership and Management experience at the director and executive level. Knowledge and expertise with developing strategic, quality, and clinical plans, as well as operating plans and budgets. Responsible for patient experience and satisfaction initiative and measurements. Skilled in providing hands-on management of operations and clinical education, human resources, physician alignment and facility planning. Experienced in driving expanded business opportunities. Proven communication skills in working with patients, families, clinical staff, and physicians. Demonstrated ability in problem solving and building motivational teams in clinical quality improvement initiatives.

Recently provided Regional Leadership to decrease cost-per-case providing roughly a million dollars in cost savings. Implemented virtual pre- and post-operative patient education platforms at multiple sites to enhance patient experience and decrease post-operative complications. Facilitated hospital-based military contracts with the U.S. Navy and U.S. Air Force resulting in a direct contribution margin of over a million dollars per year.