TONYA MCCALL
Hendersonville
Summary
Dedicated Resident Care Coordinator with extensive experience in developing and implementing personalized care plans. Known for strong health monitoring and effective communication skills, ensuring optimal resident well-being and engagement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Resident Care Coordinator
Chunns Cove Assisted Living
67 Mountainbrook Rd
06.2025 - Current
- Coordinated resident care plans with healthcare providers and family members.
- Assisted in daily living activities to promote resident independence.
- Monitored resident health and reported changes to medical staff promptly.
- Facilitated communication between residents, families, and staff for effective care delivery.
- Organized recreational activities to enhance resident engagement and well-being.
- Maintained accurate records of resident care and interactions in documentation systems.
- Provided training and support to new staff on care procedures and policies.
- Ensured compliance with safety regulations and assisted in maintaining a safe environment.
- Educated family members about their loved one's condition and treatment plan.
- Supervised staff during their shifts ensuring tasks are completed correctly.
- Monitored residents' medical records and documented changes in condition or behavior.
- Served as a liaison between families and guardians and healthcare providers.
- Provided support and guidance to residents in daily living activities.
- Provided direct care services including bathing, dressing, grooming, toileting, feeding.
- Assisted physicians with treatments orders when necessary.
- Encouraged socialization among residents through various recreational activities.
- Collaborated with interdisciplinary team members to coordinate care services.
- Administered medications as prescribed by physicians according to established policies and procedures.
- Created an environment that was conducive to physical, mental, emotional, spiritual growth of each resident.
- Ensured compliance with safety protocols, infection control procedures, and other policies and regulations.
- Assessed residents' health status, functional abilities, and need for assistance.
- Monitored vital signs such as temperature, pulse rate, respiration rate, blood pressure.
- Managed medication administration program for residents according to physician orders.
- Responded promptly to emergency situations such as falls or illness by assessing the situation and implementing appropriate interventions.
- Facilitated staff meetings to discuss resident's progress and any concerns that may arise.
- Conducted regular rounds of the facility to ensure quality of care standards were met.
- Participated in continuing education programs related to aging process and gerontology topics.
- Performed assessments on new admissions and provided orientation to new residents regarding facility rules and regulations.
- Developed and implemented resident care plans to meet individual needs.
- Maintained confidentiality of all resident information according to HIPAA regulations.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Provided close monitoring and observation of at-risk patients.
- Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
- Organized games and other activities to engage clients and offer mental stimulation.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Recorded patient conditions and vital signs before and after medical operations.
- Aided residents with ambulation and use of walkers, canes and wheelchairs.
- Planned optimal meals based on established nutritional plans.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Utilized established patient identification methods when providing direct care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Communicated with patients with compassion while keeping medical information private.
- Maintained records management system to process personnel information and produce reports.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Explained policies, procedures and services to patients.
- Recruited, hired and trained new medical and facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Developed medical programs that promoted community health and research.
Resident Care Coordinator
Carillon Assisted Living
Hendersonville
08.2023 - 05.2025
- Coordinated resident care plans with healthcare providers and family members.
- Assisted in daily living activities to promote resident independence.
- Monitored resident health and reported changes to medical staff promptly.
- Facilitated communication between residents, families, and staff for effective care delivery.
- Organized recreational activities to enhance resident engagement and well-being.
- Maintained accurate records of resident care and interactions in documentation systems.
- Provided training and support to new staff on care procedures and policies.
- Ensured compliance with safety regulations and assisted in maintaining a safe environment.
- Educated family members about their loved one's condition and treatment plan.
- Supervised staff during their shifts ensuring tasks are completed correctly.
- Monitored residents' medical records and documented changes in condition or behavior.
- Served as a liaison between families and guardians and healthcare providers.
- Provided support and guidance to residents in daily living activities.
- Provided direct care services including bathing, dressing, grooming, toileting, feeding.
- Assisted physicians with treatments orders when necessary.
- Encouraged socialization among residents through various recreational activities.
- Collaborated with interdisciplinary team members to coordinate care services.
- Administered medications as prescribed by physicians according to established policies and procedures.
- Created an environment that was conducive to physical, mental, emotional, spiritual growth of each resident.
- Ensured compliance with safety protocols, infection control procedures, and other policies and regulations.
- Assessed residents' health status, functional abilities, and need for assistance.
- Monitored vital signs such as temperature, pulse rate, respiration rate, blood pressure.
- Managed medication administration program for residents according to physician orders.
- Responded promptly to emergency situations such as falls or illness by assessing the situation and implementing appropriate interventions.
- Facilitated staff meetings to discuss resident's progress and any concerns that may arise.
- Conducted regular rounds of the facility to ensure quality of care standards were met.
- Participated in continuing education programs related to aging process and gerontology topics.
- Performed assessments on new admissions and provided orientation to new residents regarding facility rules and regulations.
- Developed and implemented resident care plans to meet individual needs.
- Maintained confidentiality of all resident information according to HIPAA regulations.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Provided close monitoring and observation of at-risk patients.
- Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
- Organized games and other activities to engage clients and offer mental stimulation.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Recorded patient conditions and vital signs before and after medical operations.
- Aided residents with ambulation and use of walkers, canes and wheelchairs.
- Planned optimal meals based on established nutritional plans.
- Utilized established patient identification methods when providing direct care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Communicated with patients with compassion while keeping medical information private.
- Maintained records management system to process personnel information and produce reports.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Explained policies, procedures and services to patients.
- Recruited, hired and trained new medical and facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Resident Care Coordinator
carolina reserve of hendersonville
Hendersonville
06.2013 - 08.2023
- Coordinated resident care plans with healthcare providers and family members.
- Assisted in daily living activities to promote resident independence.
- Monitored resident health and reported changes to medical staff promptly.
- Facilitated communication between residents, families, and staff for effective care delivery.
- Organized recreational activities to enhance resident engagement and well-being.
- Maintained accurate records of resident care and interactions in documentation systems.
- Provided training and support to new staff on care procedures and policies.
- Ensured compliance with safety regulations and assisted in maintaining a safe environment.
- Educated family members about their loved one's condition and treatment plan.
- Supervised staff during their shifts ensuring tasks are completed correctly.
- Monitored residents' medical records and documented changes in condition or behavior.
- Served as a liaison between families and guardians and healthcare providers.
- Provided support and guidance to residents in daily living activities.
- Provided direct care services including bathing, dressing, grooming, toileting, feeding.
- Assisted physicians with treatments orders when necessary.
- Encouraged socialization among residents through various recreational activities.
- Collaborated with interdisciplinary team members to coordinate care services.
- Administered medications as prescribed by physicians according to established policies and procedures.
- Created an environment that was conducive to physical, mental, emotional, spiritual growth of each resident.
- Ensured compliance with safety protocols, infection control procedures, and other policies and regulations.
- Assessed residents' health status, functional abilities, and need for assistance.
- Monitored vital signs such as temperature, pulse rate, respiration rate, blood pressure.
- Managed medication administration program for residents according to physician orders.
- Responded promptly to emergency situations such as falls or illness by assessing the situation and implementing appropriate interventions.
- Facilitated staff meetings to discuss resident's progress and any concerns that may arise.
- Conducted regular rounds of the facility to ensure quality of care standards were met.
- Participated in continuing education programs related to aging process and gerontology topics.
- Performed assessments on new admissions and provided orientation to new residents regarding facility rules and regulations.
- Maintained confidentiality of all resident information according to HIPAA regulations.
- Developed and implemented resident care plans to meet individual needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Provided close monitoring and observation of at-risk patients.
- Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
- Organized games and other activities to engage clients and offer mental stimulation.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Recorded patient conditions and vital signs before and after medical operations.
- Aided residents with ambulation and use of walkers, canes and wheelchairs.
- Planned optimal meals based on established nutritional plans.
- Utilized established patient identification methods when providing direct care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Communicated with patients with compassion while keeping medical information private.
- Maintained records management system to process personnel information and produce reports.
Education
GED -
Enka
Enka, NC01-2013
Skills
- Care plan development
- Medication administration
- Health monitoring
- Resident engagement
- Safety compliance
- Interdisciplinary collaboration
Affiliations
I enjoy hunting and fishing when I have time off
Certification
- have CPR and first Aide.
- I have had CNA license, lapsed in 91
Timeline
Resident Care Coordinator
Chunns Cove Assisted Living
06.2025 - Current
Resident Care Coordinator
Carillon Assisted Living
08.2023 - 05.2025
Resident Care Coordinator
carolina reserve of hendersonville
06.2013 - 08.2023
GED -
Enka
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