Tonya Hamilton
Stanley
Summary
Dynamic professional with extensive experience as a Front Desk Patient Advocate at Compleat Kidz, excelling in care coordination and patient advocacy. Proven ability to enhance patient satisfaction through effective communication and meticulous healthcare documentation. Skilled in electronic health records and committed to delivering compassionate service while maintaining HIPAA compliance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Patient Advocate
Compleat Kidz
Gastonia
03.2025 - Current
- Assisted families in navigating healthcare services and resources.
- Communicated effectively with patients to address concerns and needs.
- Coordinated care plans with healthcare professionals and family members.
- Documented patient interactions and maintained accurate records.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Facilitated communication between providers, patients, and family members.
- Organized patient records and updated information in the hospital database system.
- Managed database of patient information and frequently used computerized systems to track details.
- Ensured that all necessary documents were signed prior to any procedure being performed.
Customer Service Representative
PayTomorrow Finance
Huntersville
10.2021 - 10.2024
- Assisted customers with inquiries about financing options and services.
- Processed applications for payment plans and financing solutions efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated clients on terms and conditions of financing agreements.
- Maintained accurate customer records in the company database regularly.
- Trained new representatives on company policies and customer service protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Owner
The Baby Supply Co.
Huntersville
09.2011 - 09.2020
- Coordinated inventory management and supply chain logistics efficiently.
- Developed marketing strategies to promote new product lines effectively.
- Oversaw financial management, including budgeting and expense tracking.
- Facilitated community outreach events to raise brand awareness locally.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Developed policies and procedures for the organization.
Education
Bachelor of Science - Business Management And Administration
University of North Carolina At Charlotte
Charlotte, NC05-2011
Skills
- Care coordination
- Patient advocacy
- Healthcare documentation
- HIPAA compliance
- Electronic health records
- Customer service
- Computer savvy
- Verbal and written communication
- Referrals processing
- Medical coding
- Patient check-in
- Flexible schedule
- Friendly and outgoing
- Medical billing
- Inventory management
- Financial management
- Marketing strategies
- Clerical support
- Attention to detail
- Brand promotion
- Business development
- Effective communication
- Problem solving
- Call center experience
- Customer relationship management (CRM)
Certification
- Certificate in Medical Terminology and Coding 2016
Timeline
Front Desk Patient Advocate
Compleat Kidz
03.2025 - Current
Customer Service Representative
PayTomorrow Finance
10.2021 - 10.2024
Owner
The Baby Supply Co.
09.2011 - 09.2020
Bachelor of Science - Business Management And Administration
University of North Carolina At Charlotte
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