Tonya Echols
Fayetteville
Summary
Experienced healthcare manager specializing in case management and patient care coordination. Adept at fostering seamless collaboration among all stakeholders to achieve optimal patient outcomes. Skilled in developing comprehensive care plans, advocating for patients, and navigating complex healthcare systems. Known for reliability, adaptability, and consistently delivering results in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Case Manager Coordinator II
Southern Regional AHEC
10.2023 - Current
- Assist clients with the Medicaid enrollment
- Complete comprehensive assessment at enrollment or change in conditions
- Coordinating and facilitating the provision of services to clients by other specialists within the organization or community
- Develop a case plan for the client and or family while in the Ryan White Program
- 40 hours work per week
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
Social Worker III/IAT
DEPARTMENT OF SOCIAL SERVICES
01.2018 - 09.2023
- Perform crisis intervention and continuous support services for an average of 10 children and families within caseload while maintaining the confidentiality of information and compliance with standards and regulations, initiating and conducting Family and Investigative Assessments
- Utilize community, organization, and government resources to refer cases and arrange for alternative care; hone extensive knowledge of case management and supervision to achieve positive outcomes
- Prepare investigative reports for court
- Work with cross-disciplinary teams in the development of care plans and implementation of interventions, therapies, and medical/psychological diagnoses
- 40+ hours per week
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
Child Advocate Volunteer
GUARDIAN AD LITEM (GAL)
01.2015 - 01.2019
- Advocate for abused, abandoned, or neglected children and provide ongoing support to ensure due process within the court system; work alongside social workers, school faculty, and other persons to gather information
- Appear at court hearings and provide testimony when necessary; monitor implementation of service plans and court orders and inform the court of case developments
- 20 work hours
- Enhanced child well-being by providing emotional support and guidance during difficult situations.
- Provided resources and information to families, empowering them to make informed decisions about their child''s care.
- Conducted regular follow-ups with families to monitor progress and ensure necessary support.
- Assisted in facilitating group activities that fostered positive relationships among the children receiving advocacy services.
- Collaborated with multidisciplinary teams to ensure comprehensive care for children in need of advocacy services.
- Organized educational workshops for parents aimed at promoting healthy parenting strategies and increasing awareness around available resources within the community.
Probation Officer II
DEPARTMENT OF PUBLIC SAFETY
01.2015 - 01.2018
- Managed caseload of offenders and gathered information to evaluate backgrounds, offense history, and current behaviors to assess the risk of re-offense and determine intervention initiatives
- Performed evidence-based practices to continue and elevate the rehabilitation process including crisis intervention and counseling
- Supervised and managed activities of offenders; prepared reports of client background and progress
- 40+ work hours
- Maintained compliance with all legal statutes, policies and procedures.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
- Evaluated people on probation to determine best course of rehabilitation.
- Wrote progress reports and testified under oath at court hearings.
- Adhered to legal requirements by performing office, home, and employment visits.
Education
Master of Science - Social Work
University of Texas Rio Grande Valley
Brownsville, TX05-2026
Master of Science - Forensic Psychology
Liberty University
Lynchburg, VA03-2019
Master of Arts - Human Services
Liberty University
Lynchburg, VA05-2018
Skills
- Social Work Techniques
- Analytical Problem-Solving
- Client Relationship Management
- Effective Customer Support
- Crisis Management Techniques
- Child Safeguarding Expertise
- Office Management
- Performance Evaluations
- Detailed Case Documentation
- Patient Evaluation
- Patient Care Coordination
- Patient-Centered Counseling
- Healthcare Compliance Knowledge
- Cross-Disciplinary Collaboration
- Dementia Support
- Accurate Clinical Documentation
- Mental Health Support
- Rehabilitation services
- Patient Follow-Up
- Suicide Prevention Awareness
- Mental Health Support
- Patient Discharge Coordination
- Psychosocial Evaluation
- Analytical Problem-Solving
- Effective Time Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Advocate for children rights
Areas Of Expertise
- Social Work Methodology
- Task Prioritization
- Cross-Function Collaboration
- Complex Problem-Solving
- Client Relations/Interviewing
- Quality Customer Service
- Crisis Intervention Methods
- Report Preparation / Data Management
- Child Protection & Advocacy
- Deadline-Driven Operations
- Office Management
- Evaluations & Assessments
Certification
- First Aid Certification
- North Carolina Driver's License
- FAACM (Fellow in the American Academy of Case Management) 2024
- North Carolina Notary Public
- Basic Life Support Certification (BLS)
Timeline
Medical Case Manager Coordinator II
Southern Regional AHEC
10.2023 - Current
Social Worker III/IAT
DEPARTMENT OF SOCIAL SERVICES
01.2018 - 09.2023
Child Advocate Volunteer
GUARDIAN AD LITEM (GAL)
01.2015 - 01.2019
Probation Officer II
DEPARTMENT OF PUBLIC SAFETY
01.2015 - 01.2018
Master of Science - Social Work
University of Texas Rio Grande Valley
Master of Science - Forensic Psychology
Liberty University
Master of Arts - Human Services
Liberty University
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