Tonya Burnette
Mebane
Summary
Accomplished Office Management and Administration Professional with 13 years of optimizing productivity and service quality. Combines strong organizational and technical skills to enhance operational efficiency. Collaborates with cross-functional teams to drive effective solutions and support strategic goals.
Overview
20
20
years of professional experience
Work History
Lead/Order Picker
Sports Endeavors
04.2021 - 03.2026
- Managed warehouse equipment operations to optimize order picking and fulfillment processes.
- Streamlined inventory organization through regular shelf restocking and stock level management.
- Facilitated collaboration among team members to enhance order picking processes and ensure accuracy.
- Executed quality assurance checks on selected items to uphold company standards.
- Facilitated training sessions for new staff on safety protocols and efficient order picking techniques.
- Spearheaded process enhancements that streamlined order fulfillment and boosted productivity.
- Facilitated inventory audits to ensure precise stock records and reduce discrepancies.
- Streamlined order processing by implementing RF scanning equipment and inventory management software.
- Streamlined order fulfillment processes through proactive communication with supervisors regarding process enhancements and challenges encountered during daily operations.
- Enhanced warehouse efficiency by actively supporting receiving, stocking, and shipping operations.
- Surpassed company benchmarks for order fulfillment speed and accuracy, consistently achieving high performance standards.
- Elevated customer satisfaction levels by ensuring meticulous accuracy in order fulfillment.
- Operated forklifts and pallet jacks to efficiently transport orders and prepare shipments for delivery.
- Oversaw labeling and packaging processes to ensure compliance with company standards and reduce transport-related damages.
- Streamlined urgent order fulfillment by implementing prioritized picking strategies to enhance operational efficiency.
- Cultivated strong working relationships with coworkers to foster a positive and supportive team environment within the warehouse.
- Facilitated collaboration among team members to optimize picking task efficiency.
- Exhibited adaptability within warehouse operations by cross-training in diverse roles beyond order picking responsibilities.
- Led quality assurance initiatives through meticulous inspection of products prior to packaging for shipment.
- Oversaw inventory management by conducting routine cycle counts and reconciling discrepancies.
- Facilitated timely fulfillment of expedited orders, ensuring critical deadlines for customers were consistently met.
- Optimized productivity through proficient operation of material handling equipment, including pallet jacks, forklifts, and reach trucks.
- Executed printing of labels, packaging of boxes, and loading into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Assumed additional hours and shifts during peak periods to ensure timely shipping operations.
- Executed order picking and packing operations to ensure timely fulfillment.
- Executed orders with precision to ensure accurate item sizes and quantities.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Analyzed printed tickets and digital orders to extract item numbers and merchandise locations.
Office Manager
Clean Away Maids
09.2015 - 07.2020
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to enhance team effectiveness and operational activities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coached new hires on company processes while managing 18 employees, fostering a high-production environment.
- Resolved issues promptly, contributing to high levels of customer satisfaction.
- Verified 18 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
Cashier/ Assistant
Goodwill Industries Of Southeastern Wisconsin Inc.
07.2015 - 02.2017
- Assisted customers with purchases, item location, and reward program enrollment to enhance loyalty and satisfaction.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Conducted cash counts in register drawer at the start and end of each shift.
- Addressed customer inquiries regarding store policies and concerns to ensure positive shopping experiences.
- Restocked sales floor merchandise and organized shelves for improved product visibility and accessibility.
Customer Service Associate
Home Depot
08.2011 - 06.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions, resulting in increased sales engagement.
- Informed customers about special promotions and detailed product information, enhancing their purchasing decisions.
- Prepared items for sales floor stocking by affixing tags and organizing pallets for efficient restocking.
Chef/ Cook II
Sodexo At Camp Lejeune
09.2006 - 10.2011
- Produced revolutionary several menu offerings to put establishments on local, regional and national map.
- Developed innovative menu offerings that elevated establishments' visibility on local, regional, and national levels.
- Collaborated with production manager and team members to create delicious meals for large banquets, including Marine Corps Ball and competitions events for up to 5,000 people.
- Obtained fresh ingredients from local farms, including vegetables and fruit, effectively slashing grocery costs by 50%.
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Sourced fresh ingredients from local farms, significantly reducing grocery costs while enhancing menu quality.
- Oversaw kitchen operations for military location.
- Coordinated food preparation and service in military kitchen.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Collaborated with production manager in production or modification of menus and selections.
- Collaborated with production manager and team members to create delicious meals for large banquets, including Marine Corps Ball and competition events for up to 5,000 people.
Education
High School Diploma -
Graham High School
Graham, NC05-1986
Skills
- Order picking and processing
- Product picking
- Inventory management
- Documentation and control
- Team Leadership
- Training and Development
- Relationship building
Timeline
Lead/Order Picker
Sports Endeavors
04.2021 - 03.2026
Office Manager
Clean Away Maids
09.2015 - 07.2020
Cashier/ Assistant
Goodwill Industries Of Southeastern Wisconsin Inc.
07.2015 - 02.2017
Customer Service Associate
Home Depot
08.2011 - 06.2015
Chef/ Cook II
Sodexo At Camp Lejeune
09.2006 - 10.2011
High School Diploma -
Graham High School