Tonya Britton
Edenton
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager
Sentara Albemarle Medical Center
08.2022 - Current
- Manager of customer operations and patient experience
- Collaborate with senior leaders to develop actions plan around improving the patient experience.
- Responsible for volunteer, spiritual care, and patient advocate services
- Provide written education to staff related to patient experience and quality improvements.
- Serve as the team lead for the system-wide initiative launch of "Managing My Health" folders.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Registered Nurse
ECU Health Chowan
07.2021 - 08.2022
- Display expert clinical skills in managing the critical care of all ages emergency room patients
- Implemented medication and IV administration, catheter insertion, and airway management.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Registered Nurse
UNC Health Care
01.2013 - 07.2020
- Display expert clinical skills in managing the critical care of all ages emergency room patients
- Function as a permanent charge nurse for an 80-bed unit
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Involved in committees that develop plans and initiatives to advance standards of care, improve patient outcomes and raise customer service scores
- Created the documentation committee and supervised the completion of monthly chart audits
- Voted emergency room nurse of the year by Physicians in 2015 and 2017.
Registered Nurse
North Carolina Specialty Hospital
01.2019 - 01.2021
- Provide care to patients before and after a variety of surgical procedures.
- Orient new staff to the department.
- Coordinate with other departments within the hospital to provide safe and efficient nursing care.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Provided direct patient care, stabilized patients, and determined the next course of action.
- Managed care from admission to discharge.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Registered Nurse
Duke University Medical Center
01.2009 - 01.2013
- Provide emergency medical care to patients of all ages
- An active member of the trauma committee dedicated to improving outcomes for trauma patients
- Helped develop SPEED (provider in triage) to improve patient flow and decrease LWBS.
- Oversaw care delivery for patients in the emergency department, providing direct care, delegating nursing assignments, and supervising a team of nurses, technicians, and unit clerks.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Functioned as a triage nurse and preceptor for new hires.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Registered Nurse
Duke University Medical center
01.2007 - 01.2009
- Cardiac step-down unit
- Examined, assessed, and treated a wide variety of cardiac patients
- Monitored patient conditions, documented changes, and collaborated with doctors regarding the plan of care
- Functioned as a permanent charge nurse for a 30-bed unit.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals, and identifying insurance coverage limitations.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings, and updating team members on changes in stability or acuity.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Developed orientation process for newly hired nursing assistants.
Registered Nurse
Pitt Memorial Hospital
01.2003 - 01.2007
- Intermediate and Cardiac outpatient unit, Provide patient care to cardiac patients pre and post-cardiac procedure
- Removal of arterial and venous sheaths post procedure
- Provide patients with education regarding cardiac procedures.
- Developed staff education plan regarding blood transfusions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Education
BSN -
University of mount olive
ADN - undefined
pitt community college
Skills
- Strong professional communication skills via email, written letter, or verbal conversation
- Detailed-oriented with excellent writing skills
- Acted as a resource for staff during the launch of EPIC at two level-one trauma centers
- Proficient in
- Microsoft Office
- Prioritizing Patients
- Patient Stabilization
- Nursing Process
- Emergency Response Coordination
- 12-Lead EKG Monitoring
- Privacy and Confidentiality
- Infection Control Procedures
Certification
- PALS - Pediatric Advanced Life Support
- ACLS- Advanced Cardiac Life Support
- CEN- Certified Emergency Room Nurse
Timeline
Manager
Sentara Albemarle Medical Center
08.2022 - Current
Registered Nurse
ECU Health Chowan
07.2021 - 08.2022
Registered Nurse
North Carolina Specialty Hospital
01.2019 - 01.2021
Registered Nurse
UNC Health Care
01.2013 - 07.2020
Registered Nurse
Duke University Medical Center
01.2009 - 01.2013
Registered Nurse
Duke University Medical center
01.2007 - 01.2009
Registered Nurse
Pitt Memorial Hospital
01.2003 - 01.2007
BSN -
University of mount olive
ADN - undefined
pitt community college
Similar Profiles
Tyler Martinson, PharmD, BCPSTyler Martinson, PharmD, BCPS
Regional Director of Pharmacy at Sentara Albemarle Medical Center – Sentara Careplex Hospital – Sentara Obici Hospital – Sentara Williamsburg Regional Medical CenterRegional Director of Pharmacy at Sentara Albemarle Medical Center – Sentara Careplex Hospital – Sentara Obici Hospital – Sentara Williamsburg Regional Medical Center
SAVANNAH SHEFFIELDSAVANNAH SHEFFIELD
Emergency Department RN at Sentara Albemarle Medical CenterEmergency Department RN at Sentara Albemarle Medical Center
Kari SmithKari Smith
Patient Care Technician at Sentara Albemarle Medical CenterPatient Care Technician at Sentara Albemarle Medical Center
Caroline HalsteadCaroline Halstead
Cashier at Edenton SteamersCashier at Edenton Steamers
Aubree DavenportAubree Davenport
Substitute Teacher at Edenton Chowan SchoolsSubstitute Teacher at Edenton Chowan Schools