Tonya Acampora
Elizabeth City,NC
Summary
Determined Accounts Receivable Specialist with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Accounts Receivable Assistant
Apartment Flooring Solutions
03.2023 - Current
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
- Billed customers by sending statements and invoices via fax or email.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Entered and coded vendor invoices into accounts payable.
Assistant Manager
Tractor Supply Company
10.2021 - 02.2023
- Fast-track promotion from Team Member (2021) to Assistant Manager (2022)
- Direct day-to-day operations while generating revenues 12% higher than daily proposed goals through greater personalization of the customer experience, creating sales initiatives and building team moral
- Ensured that the stores culture represented corporate values and its commitment to the community
- Led company programs and trained Team Members to attain sales, service and operational performance goals
- Updated and authored new procedures in store with 100% team buy-in and participation
- Managed daily operations, including scheduling, payroll, cash handling, sales forecasting and delegating tasks as needed
- Led Team Member retention with a 5% call out in the 4th quarter 2022
- Managed store inventory by performing audits, cross-referencing sales with inventory count and reducing inventory loss by 16%
Veterinary Assistant
Midway Veterinary Hospital
09.2013 - 03.2016
- Responsible for educating clients on patient husbandry, obtaining patient history while assisting doctor with routine exams, updating of electronic medical records, and maintaining complete inventory of all medical supplies and prescription drugs and re-ordering as needed
- Assisted veterinary technicians and doctors with surgeries and complete dental workups
- Administrative duties included helping to maintain four line phone system, checking clients in and out of appointments, scheduling of new appointments and completing monetary transactions
- Triaged incoming patients to determine treatment needs and urgency of care
- Answered owner animal health questions and advised on best care practices
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors
- Established multiple client/patient relationships
Lead Receptionist
Pet Care Veterinary Hospital
01.2011 - 09.2013
- Managed six receptionists in duties and responsibilities of multi-line phone system Scheduling and checking clients in and out of appointments
- Handling of all monetary transactions, both electronic and physical
- Additionally, personal responsibilities included triaging of patients over phone or in person
- Made weekly employee schedules
- While in employment, tasked with learning and teaching new computer system that took this practice from paper medical records to electronic medical records, while learning how to make supplemental electronic medical forms and extensive medical forms for patient records
- Managed over 50 client calls per day
Assistant Manager
Recreational Factory Warehouse
03.2004 - 12.2009
- As cashier was responsible for open and closing of store and acceptance and exchange of monetary payments
- Promoted to Lead Cashier and additional responsibilities included training and supervision of five cashiers
- Promoted to Administrative Sales Assistant which required knowledge of duties and responsibilities of cashier, Floor Salesperson, Delivery Persons and Installers, scheduling and maintaining service calls, and traveling to train new cashiers
- Knowledge of Accounts Receivable, Account Payable, Credit Check's and ability to run Point of Sale System required to run and train other staff members simultaneously, while also being able to perform, explain and instruct performance of Water Tests, and how to operate multi-line phone system
- Promoted to Assistant Manager which required selling spas, pools and billiard tablets
- Assist Store Manager to help ensure monthly quotas are met
- Fork lift certified
- Manage and schedule 10 or more employees
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Planned team-building exercises to increase employee performance and job satisfaction
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Education
Associate of Science - Criminal Justice
College of The Albemarle
Elizabeth City, NCGED - undefined
First Colonial High School
Virginia Beach, VA01.1997
Skills
- Flexible & Adaptable
- Leadership
- Computer proficiency
- Customer Service
- File and records management
- Product replenishing
- Distribution and warehousing
- Shipping and receiving
- Staff supervision
- Sales monitoring
- Operations management
- Decision-making
Certification
Forklift Certification
Additional Information
- 03/01/20, Emergency Management Institute Professional Development Series - Introduction to Incident Command System.
- 03/01/20, Emergency Management Institute Professional Development Series - Basic Incident Command System for Initial Response.
- 02/01/16, Certificate of Attendance - Management, Human Resources Module.
- 01/01/16, Certificate of Attendance - Management, Marketing Module.
- 03/01/16, Certificate of Attendance - Management, Inventory & OSHA Module.
Timeline
Accounts Receivable Assistant
Apartment Flooring Solutions
03.2023 - Current
Assistant Manager
Tractor Supply Company
10.2021 - 02.2023
Veterinary Assistant
Midway Veterinary Hospital
09.2013 - 03.2016
Lead Receptionist
Pet Care Veterinary Hospital
01.2011 - 09.2013
Assistant Manager
Recreational Factory Warehouse
03.2004 - 12.2009
GED - undefined
First Colonial High School
Forklift Certification
Associate of Science - Criminal Justice
College of The Albemarle
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