Tony Romero
Charlotte
Summary
Resourceful Bar Manager known for high productivity and efficient task completion. Skilled in inventory management, customer service, and staff training. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Optician
My Eye Doctor
Charlotte
12.2025 - Current
- Conducted vision tests using specialized optical equipment.
- Educated customers on proper lens care and maintenance techniques.
- Managed inventory of frames and optical supplies efficiently.
- Collaborated with eye care professionals to ensure accurate prescriptions.
- Provided exceptional customer service to enhance patient satisfaction levels.
General Manager
Slingshot Social Game Club
Charlotte
11.2024 - 12.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
Slingshot Social Game Club
Charlotte
01.2024 - 10.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Monitored and reordered inventory items and executed design changes to align with available inventory.
Barback
Slingshot Social Game Club
10.2022 - 01.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Assisted in inventory management, tracking usage, and ordering supplies as needed.
Solutions Specialist
Verizon
Portsmouth
05.2020 - 07.2021
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
Education
Signals - Army
United States Military
San Angelo, TX 05.2018 - 08.2022
Skills
- Team leadership
- Conflict resolution
- Performance evaluation
- Marketing collaboration
- Problem solving
- Effective communication
- Customer service
- ServSafe compliance
- POS system proficiency
Certification
ServSafe Food Handler Certification
Issued: 02/2025 | Expires: 02/2030
ServSafe® is the leading food safety training program and certification for food service professionals. Certified in proper food handling, sanitation procedures, and safety standards to reduce foodborne illness risks.
Timeline
Optician
My Eye Doctor
12.2025 - Current
General Manager
Slingshot Social Game Club
11.2024 - 12.2025
Assistant General Manager
Slingshot Social Game Club
01.2024 - 10.2024
Barback
Slingshot Social Game Club
10.2022 - 01.2024
Solutions Specialist
Verizon
05.2020 - 07.2021
Signals - Army
United States Military
05.2018 - 08.2022