Summary
Overview
Work History
Education
Skills
Timeline
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Tony McHone

King

Summary

Dynamic Service Manager with a proven track record at Auto Glass by Pfaffs, excelling in team leadership and customer service. Expert in resolving escalated complaints and enhancing customer satisfaction. Known for multitasking and organization, I foster positive relationships, ensuring high-quality workmanship and operational efficiency. Trustworthy and reliable, I drive team success through effective problem-solving.

Overview

40
40
years of professional experience

Work History

Service Manager

Auto Glass by Pfaffs
01.1986 - Current
  • Assisted in managing service operations to ensure high customer satisfaction.
  • Supported team by handling routine inquiries and resolving issues promptly.
  • Learned and utilized service management software to track customer interactions.
  • Collaborated with colleagues to maintain operational efficiency and quality standards.
  • Resolved customer complaints in professional and timely manner.
  • Contributed to maintaining a clean and organized workspace for optimal service flow.
  • Observed experienced managers to understand best practices in service delivery.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Education

North Forsyth High School
Winston Salem, NC

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Trustworthy and honest

Timeline

Service Manager

Auto Glass by Pfaffs
01.1986 - Current

North Forsyth High School

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Tony McHone