Tony Cruz Vazquez Jr
Monroe
Summary
Accomplished Pharmacy Technician and Customer Service Representative with a proven track record at CVS Pharmacy and Walgreens. Excelled in problem-solving and confidentiality compliance, enhancing pharmacy workflow and customer satisfaction. Demonstrated critical thinking and team collaboration, optimizing patient health outcomes and streamlining inventory management.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
05.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Customer Service Representative
Walgreens
12.2023 - 04.2024
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
Customer Service Representative
Walgreens
06.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Nursing
South Piedmont Community College
Monroe, NC07-2025
Skills
- Problem-solving skills
- Confidentiality compliance
- Critical thinking
- Team collaboration
- Confidentiality and HIPAA
- Computer proficiency
- Inventory counting
- Complaint handling
- Workflow optimization
Accomplishments
- Increased customer retention [Number]% by delivering top-notch customer service from prescription drop-off to pick-up.
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
CVS Pharmacy
05.2024 - Current
Pharmacy Customer Service Representative
Walgreens
12.2023 - 04.2024
Customer Service Representative
Walgreens
06.2022 - 12.2023
Associate of Science - Nursing
South Piedmont Community College
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