TONNISHA CRAWFORD
Charlotte
Summary
Customer service oriented professional with healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Sitter
CaroMont Regional Medical Center
03.2025 - Current
- Play an important role in keeping patients safe by monitoring patient at all times.
- Document patient well-being and activities in an accurate and thorough manner.
- Uphold confidentiality of all information as outlined in HIPAA privacy guidelines.
Patient Transport
Atrium Health
09.2024 - 01.2025
- Transported patients to appointments, procedures, and discharges, ensuring comfort and safety during transit.
- Managed and maintained accuracy of patient charts and transport documentation.
- Collaborated with nurses and healthcare professionals to support seamless, efficient patient care.
- Maintained strict compliance with HIPAA guidelines and data privacy standards.
Customer Service Representative
Metro One Telecommunications
05.2007 - 09.2009
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely support.
- Assisted in nationwide maps and directories with accuracy.
- Adapted quickly to new systems and procedures, enhancing overall team performance.
- Provided product information while fostering a positive customer relationships.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
01.2025
Skills
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- Medical Billing Knowledge
- CMS 1500 Claim Form
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
Certification
- Ultimate Medical Academy — HIPAA Essentials for Healthcare Professionals Certificate.
- Written and verbal communication skills necessary to work with patients and healthcare providers.
- Effective problem solver, able to assess situations and identify solutions.
- Strong organizational and time management skills with ability to establish priorities to meet timelines.
- Microsoft Office Applications — Word | Type 35 WPM.
ADDITIONAL WORK EXPERIENCE
Prior work history includes Detention Officer / Letter Carrier experience
Timeline
Patient Sitter
CaroMont Regional Medical Center
03.2025 - Current
Patient Transport
Atrium Health
09.2024 - 01.2025
Customer Service Representative
Metro One Telecommunications
05.2007 - 09.2009
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
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