Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tonia Hassell

Elizabeth City

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Chiropractic Assistant

River City Chiropractic
05.2023 - Current
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Input patient data into computer system using [Software] and checked information for accuracy.
  • Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted chiropractor during patient exams to implement treatment plans quickly.

Bank Teller

First Citizens Bank
03.2022 - 11.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Vault Teller

Towne Bank
04.2019 - 02.2022
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Properly processed deposits, withdrawals and payments for average of [Number] customers daily.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
  • Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
  • Ensured secure transactions by strictly adhering to established security protocols and procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Maintained accurate cash balances through meticulous record-keeping and regular audits.

Manager

Berrilicous Frozen Yogurt
06.2016 - 09.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Answered customer questions and provided detailed product information.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.

Certified Pest Control Technician

Pyramid Pest Control
04.2014 - 06.2016
  • Improved customer satisfaction by promptly addressing and resolving pest control issues.
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
  • Contributed to a positive work environment through punctuality, professionalism, cooperation with coworkers, and a strong work ethic.
  • Reduced callbacks with meticulous attention to detail during service visits.
  • Elevated customer experience with prompt follow-ups after treatments, ensuring their satisfaction and addressing any lingering concerns.
  • Maintained clean, organized, and well-stocked company vehicles, ensuring optimal performance of equipment during service appointments.
  • Expanded knowledge of industry best practices by attending regular training sessions and staying current on new products and techniques.
  • Promoted safety within the workplace and on job sites by strictly adhering to company policies and OSHA regulations.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Inspected commercial and residential buildings and structures for pest issues.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Prepared reports and kept detailed records of pest control activities.

Cashier/Stocker

ABC Store
01.2008 - 04.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

Collage of The Albemarle
Elizabeth City, NC
06-2008

Skills

  • Proficient in managing schedules
  • Professional phone communication
  • Insurance verification
  • Data entry efficiency
  • Patient care coordination
  • Payment collection
  • Electronic health records handling
  • Effective written and verbal communication
  • Organizational skills
  • Computer skills
  • Excellent communication
  • Multitasking Abilities
  • Dependable and responsible
  • Flexible and adaptable
  • Attention to detail
  • Time management
  • Customer service
  • Teamwork and collaboration

Certification

  • CCA - Certified Chiropractic Assistant
  • CNP - Certified Notary Public
  • Registered Pest Control Technician

Timeline

Chiropractic Assistant

River City Chiropractic
05.2023 - Current

Bank Teller

First Citizens Bank
03.2022 - 11.2022

Vault Teller

Towne Bank
04.2019 - 02.2022

Manager

Berrilicous Frozen Yogurt
06.2016 - 09.2019

Certified Pest Control Technician

Pyramid Pest Control
04.2014 - 06.2016

Cashier/Stocker

ABC Store
01.2008 - 04.2014

Collage of The Albemarle

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Tonia Hassell