Tonia Austin

Customer Service Representative

Sygma Network

05.2003 - 06.2021

Assisted customers with inquiries, ensuring prompt and accurate information delivery.
Resolved customer complaints through effective communication and problem-solving techniques.
Processed orders efficiently using company software, maintaining high accuracy levels.
Collaborated with team members to improve service response times and customer satisfaction.
Contributed to team training sessions, sharing best practices for improved customer engagement.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collaborated with team members to develop best practices for consistent customer service delivery.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Coordinated with logistics department to expedite shipping for urgent customer orders.
Improved resolution time with effective problem-solving for customer complaints.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Met customer call guidelines for service levels, handle time and productivity.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Followed up with customers about resolved issues to maintain high standards of customer service.
Educated customers about billing, payment processing and support policies and procedures.
Responded proactively and positively to rapid change.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Managed timely and effective replacement of damaged or missing products.
Investigated and resolved accounting, service and delivery concerns.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Identified and resolved discrepancies and errors in customer accounts.