Toni Bowman
Charlotte
Summary
Dynamic sales associate with a proven track record of exceeding monthly sales goals. Skilled in delivering exceptional customer service while efficiently handling high-volume transactions. Contributed to team success through effective training and innovative merchandising strategies.
Overview
5
5
years of professional experience
Work History
Shift Manager
Bojangles' Restaurants, Inc
Huntersville
05.2024 - Current
- Coordinated tasks with team leader, improving workflow efficiency and ensuring timely project completions.
- Assisted teammates in managing workloads during peak periods to meet tight deadlines.
- Provided input during performance evaluations, highlighting strengths and areas for improvement.
- Engaged in group discussions and brainstorming sessions, fostering teamwork and collaboration.
- Contributed innovative ideas in team meetings, enhancing processes and driving positive outcomes.
Cashier
Walmart
Huntersville
02.2023 - 04.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours, ensuring accuracy and fast service for customers
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Processed exchanges and refunds per company policy, delivering excellent service to address customer concerns
- Trained new cashiers on transaction procedures and customer issue resolution, enhancing team efficiency
- Ensured cleanliness and organization of the checkout area, including proper bagging of items and restocking supplies.
Cashier/Sales Associate
DTLR, Inc
Charlotte
09.2021 - 01.2023
- Consistently exceeded monthly sales targets through strong product knowledge and persuasive techniques.
- Built and maintained robust customer relationships, resulting in high repeat business rates.
- Provided exceptional customer service by resolving inquiries and complaints promptly.
- Contributed to store goals by actively upselling products and suggesting complementary items.
- Collaborated with team members to design merchandise displays that increased customer engagement.
- Participated in training sessions to enhance product knowledge and stay informed on industry trends.
- Assisted in inventory management by conducting regular stock checks and placing orders.
- Maintained clean, organized work environment to improve overall customer shopping experience.
Education
High school diploma -
North Mecklenburg High School
Huntersville, NC02-2024
Skills
- Inventory management
- Food management
- Retail sales
- Cash handling
- Time management and organization
- Basic math and computer proficiency
- Outlook
- Customer communication
- Equipment troubleshooting
Timeline
Shift Manager
Bojangles' Restaurants, Inc
05.2024 - Current
Cashier
Walmart
02.2023 - 04.2024
Cashier/Sales Associate
DTLR, Inc
09.2021 - 01.2023
High school diploma -
North Mecklenburg High School