TONI BEAM
Charlotte
Summary
Versatile and experienced bartender with a strong track record of providing top-tier service at high-volume events including professional football, soccer, basketball, golf tournaments as well as sold-out concerts and festivals. Known for maintaining composure under pressure, multitasking effectively, and creating a positive guest experience in fast-paced, high-energy environments. Adept at setting up and operating portable bars, mixing a wide range of beverages, and adhering to alcohol safety protocols. Passionate about hospitality, teamwork, and delivering consistently excellent service across diverse venues.
Overview
19
19
years of professional experience
Work History
Bartender
PNC Music Pavilion
03.2024 - Current
- Communicated effectively with team members to coordinate efficient workflows.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Bartender
Levy Resturants
09.2021 - Current
- Maintained an organized workspace to ensure a smooth workflow.
- Verified customer identification when serving alcoholic beverages.
- Ensured that all orders were accurate and served promptly.
- Kept track of inventory levels and restocked supplies as necessary.
- Provided excellent customer service by answering questions or addressing complaints in a timely manner.
- Participated in training sessions related to alcohol awareness and responsible service practices.
Kitchen Manager
Thomas Street Tavern
11.2008 - 01.2020
- Maintained high food quality standards by checking delivery contents to verify products quality and quantity
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Motivated staff to perform at peak efficiency and quality.
Front of House Manager
Norwegian Cruise Line
04.2006 - 06.2008
- Resolved guest complaints while maintaining positive customer environment
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Inventory management such as creating and placing orders to accommodate a high level of passengers
- Completed physical inventory counts daily
- Managed 20 plus employees.
Education
Some College (No Degree) - Welding Technology
CPCC
Skills
- High-Volume Events Bartending
- Outstanding Customer Service & Rapport Building
- Cleanliness and Sanitation
- Inventory Management
- Service-Oriented Mindset
- Complex Problem-Solving
- Safe Alcohol Service
Education and Training
other
Timeline
Bartender
PNC Music Pavilion
03.2024 - Current
Bartender
Levy Resturants
09.2021 - Current
Kitchen Manager
Thomas Street Tavern
11.2008 - 01.2020
Front of House Manager
Norwegian Cruise Line
04.2006 - 06.2008
Some College (No Degree) - Welding Technology
CPCC
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