Tonese Jordan
Cary
Summary
Dynamic and results-oriented professional with extensive experience in executive support and customer service, notably at Sprint/T-Mobile. Excelled in managing sensitive information, enhancing sales by 20%, and leading service improvement initiatives. Skilled in office management and problem-solving, demonstrating meticulous attention to detail and a commitment to maintaining confidentiality.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Rooks Family Foundation
08.2020 - 11.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Customer Service Rep Sales Associate Lead
Sprint/T-mobile
02.2014 - 11.2023
- Delivered exceptional service, handling high-volume calls with professionalism.
- Increased sales by 20% through strategic client engagement and superior product presentation.h
- Adhere to company privacy and security guildlines, ensuring customer information protection.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
Bachelor of Arts - Journalism And Mass Communication
University of Missouri-Kansas City
Kansas City, MO05-2014
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Information confidentiality
- Meticulous attention to detail
- Customer Service-oriented
- Professional and mature
- Meeting planning
- Travel coordination
- Excel spreadsheets
- Database management
- Document preparation
Timeline
Executive Assistant
Rooks Family Foundation
08.2020 - 11.2023
Customer Service Rep Sales Associate Lead
Sprint/T-mobile
02.2014 - 11.2023
Bachelor of Arts - Journalism And Mass Communication
University of Missouri-Kansas City
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