Tommy Tice

· Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process via phone, digital delivery, email, and chat.

· Independently assess and underwrite real estate loan applications including but not limited to applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk with the ability/authority to extend credit or deny for real estate loan products within assigned tiered approval lending limits. Communicate approval or denial decisions to members in a clear and professional manner.

· Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions.

· Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance as needed.

· Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance.

· Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower's creditworthiness, loan amount, term, and market conditions.

• Answering phone and assisting with account inquiries and discrepancies.
• Processed debit card orders, maintenance and charge backs.
• Administered IRA required minimum distributions, ensuring proper documentation and timely processing.

• Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
• Assisted clients with account inquiries, providing exceptional customer service and support.
• Balanced cash drawer daily and resolved discrepancies.
• Disbursed cash and checks accurately while maintaining security of cash drawers.