Tommy Tharp
Lexington
Summary
Proven Service Technician with a track record of enhancing customer experience through empathy and effective communication, as demonstrated at Windstream. Skilled in hardware troubleshooting and installations, I excel in fast-paced environments, consistently achieving positive feedback for service quality. My attention to detail and problem-solving abilities have significantly improved project efficiency and safety.
Overview
4
4
years of professional experience
Work History
Customer Service Technician
Windstream
01.2024 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Construction Technician
Windstream
10.2023 - 01.2024
- Coordinated with subcontractors effectively, ensuring seamless integration into overall project timelines and budgets.
- Managed materials procurement efficiently maintaining accurate inventory records; resultantly avoiding delays caused due to lack or surplus stock.
- Enhanced project safety by conducting regular inspections and enforcing strict adherence to guidelines.
- Collaborated with team members to ensure smooth workflow, contributing to timely project completion.
Field Service Technician
Windstream
03.2022 - 10.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Warehouse Associate
FedEx
04.2021 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
South Rowan High School
China Grove, NC06.2019
Skills
- Telecommunications equipment
- Installations and repairs
- Hardware troubleshooting
- Documentation and reporting
- Equipment installation
- Service quality standards
- Troubleshooting methods
- Troubleshooting and diagnosis
Timeline
Customer Service Technician
Windstream
01.2024 - Current
Construction Technician
Windstream
10.2023 - 01.2024
Field Service Technician
Windstream
03.2022 - 10.2023
Warehouse Associate
FedEx
04.2021 - 01.2022
High School Diploma -
South Rowan High School
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