Tommecka Carr
Greenville
Summary
I have great expertise in de-escalation techniques and conflict resolution. Committed to maintaining workplace safety and security while effectively managing critical situations. I am driven to always complete my work even if it does take extra hours. Im committed to giving any job 100 percent of learning new things in hopes of leveling up,
Overview
13
13
years of professional experience
Work History
Correctional Officer
Maury Correctional Institution
Hookerton, NC
09.2023 - Current
- Monitored inmate behavior to ensure safety and compliance with institutional regulations.
- Conducted regular inspections of facilities to maintain security and identify potential hazards.
- Collaborated with team members to implement security protocols during inmate transfers and visits.
- Responded promptly to emergencies, utilizing de-escalation techniques to manage critical situations.
- Maintained accurate records of inmate activities and incidents for reporting purposes.
- Assisted in training new staff on operational procedures and safety protocols within the institution.
Assembly Line Production Worker
Keihin
Tarboro, NC
03.2017 - 09.2023
- Operated assembly line machinery to ensure smooth production flow.
- Inspected products for quality assurance and compliance with standards.
- Collaborated with team members to meet daily production targets efficiently.
- Trained new employees on safety protocols and assembly procedures.
- Assisted in troubleshooting equipment malfunctions to maintain productivity.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Customer Service Representative
Alorica
Rocky Mount, NC
06.2014 - 03.2017
- Resolved customer inquiries efficiently through various communication channels, enhancing satisfaction levels.
- Managed high-volume calls while maintaining accuracy in data entry and issue resolution.
- Implemented process improvements to streamline customer service operations and reduce response times.
- Developed and maintained strong relationships with clients, contributing to increased customer loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Associate
Burger King
Tarboro, NC
07.2013 - 04.2015
- Trained and mentored new staff on operational procedures and customer service standards.
- Managed cash register, ensuring balanced cash drawer at shifts' end.
- Monitored inventory levels, assisting in stock replenishment as needed.
- Collaborated with team members to maintain a clean and organized workspace.
- Greeted customers entering store and responded promptly to customer needs.
- Managed kitchen inventory, ensuring availability of fresh ingredients for daily operations.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
High School Diploma -
Tarboro High School
Tarboro, NC06-2013
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Observation
- Reliability and punctuality
- Patience and composure
- Payment processing
- Assembly and production
- Repetitive work
- Workplace safety
- Critical thinking
- Quality assurance
Timeline
Correctional Officer
Maury Correctional Institution
09.2023 - Current
Assembly Line Production Worker
Keihin
03.2017 - 09.2023
Customer Service Representative
Alorica
06.2014 - 03.2017
Associate
Burger King
07.2013 - 04.2015
High School Diploma -
Tarboro High School