Tomika Brooks
Erwin,NC
Summary
I am seeking a position that offers opportunities for professional growth, where I can apply my strong organizational, detail-oriented, problem-solving, and communication skills. As a self-motivated and fast learner, I am eager to contribute to a dynamic team and excel in a role that challenges my ability to multitask and drive results. With extensive experience as a knowledgeable and dedicated customer service professional, I am a solid team player with a positive, outgoing demeanor and a proven ability to establish rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success, specializing in quality, speed, and process optimization. Articulate, energetic, and results oriented, I am passionate about developing relationships, cultivating partnerships, and driving business growth.
Overview
20
20
years of professional experience
Work History
Lead Material Handler
Wolfspeed
05.2018 - 10.2024
- Receive inventory from warehouse
- Prepare inventory for shipping
- Place stock in the designated locations.
- Investigate components for technology and misplaced packages.
- Streamlined team communication channels, enabling faster issue resolution and fostering a cohesive and collaborative work environment.
- Maintained a clean and organized work environment, enhancing employee satisfaction and improving operational efficiency.
- Oversaw quality control processes throughout all stages of material handling, ensuring strict compliance with industry standards and regulations.
- Enhanced cross-functional collaboration by coordinating with multiple departments to ensure accurate and efficient order fulfillment.
- Improved inventory accuracy through detailed audits, reducing discrepancies and enhancing overall stock control efficiency.
- Conducted regular staff performance evaluations, providing constructive feedback and guidance to support professional development and growth opportunities.
- Boosted team productivity by effectively delegating tasks and delivering clear communication of expectations, fostering accountability and efficiency.
- Proactively addressed operational challenges by implementing targeted solutions, minimizing service disruptions and ensuring smooth operations.
- Contributed to a positive workplace culture by promoting teamwork, open communication, and mutual respect among team members.
- Achieved timely completion of projects with strong attention to detail in organizing materials for distribution.
- Optimized storage solutions, maximizing warehouse space and improving accessibility of materials.
- Provided feedback and recommendations to management on equipment upgrades, leading to enhanced productivity.
Production Worker
ResourceMFG
12.2016 - 05.2018
- Notified the machine operator of any quality issues or discrepancies.
- Organized and labeled boxes, ensuring proper stacking for efficient storage.
- Volunteered for additional shifts during peak periods to ensure projects stayed on schedule.
- Maintained cleanliness by properly disposing of trash and ensuring a tidy work environment.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured the work area was consistently stocked with necessary supplies.
- Ensured accurate product labeling, minimizing customer dissatisfaction caused by mislabeled items.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Cook
J&J's Grill
01.2015 - 12.2016
- Opened the store by performing tasks such as setting up workstations, preparing the cash register, and ensuring the premises were ready for business operations.
- Accepted and processed customer orders with accuracy and professionalism.
- Performed register count and reconciliation at the end of shifts.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Personal Care Nursing Assistant
Arc of Dunn
08.2012 - 10.2014
- Assist client with daily needs, getting dressed, bathing, eating, using the restroom, redirect when agitated, monitor client for changes emotional and physical, document the client's day
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Communicated effectively with patients'' families regarding progress, concerns, or additional support required.
Customer Service Representative
ACS
11.2008 - 05.2012
- Handled inbound calls, providing accurate information, resolving inquiries, and delivering excellent customer service.
- Assisted members by addressing questions about benefits, providing clear and accurate information to ensure understanding and satisfaction.
- Resolved member issues by identifying problems, providing effective solutions, and ensuring satisfaction through proactive problem-solving.
- Followed up with members to provide updates and confirm resolution of their issues, ensuring satisfaction and effective communication.
- Deescalated challenging phone calls by calmly addressing member concerns, resolving issues effectively, and minimizing the need for supervisor intervention.
- Managed high-stress situations with professionalism, remaining composed under pressure while effectively resolving disputes and conflicts.
- Accurately documented all call details, including issues, resolutions, and follow-up actions, ensuring thorough and organized records."
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Assistant Manager
ProVideo
12.2006 - 11.2008
- Responsible for opening and closing the store, including performing tasks such as securing the premises, balancing cash registers, and preparing for the day’s operations or closing procedures.
- Managed movie check-ins and check-outs, ensuring accurate inventory records and a smooth customer experience.
- Operated tanning booths efficiently and ensured thorough cleaning and maintenance after each use, adhering to safety and hygiene standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Habilitation Technician
Natural Living Concepts
02.2005 - 11.2006
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
- Transported residents to and from appointments and other activities to encourage mobility.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Developed resident activities and programming to encourage new skills and maintain present skills.
- Delivered training needs, behavior management and communication to support goal plans.
- Implemented written goals from treatment plans to enhance patient outcomes.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
Education
High School Diploma -
Varina High School
Fuquay-Varina, NC01.1998
Skills
- Multi-line and single-line phones
- Organized
- Detail-oriented
- Dependable
- Able to multi-task
- Interpersonal skills
- Team oriented
- Quick learner
- Self-starter
- Worker training
- Attention to detail
- Packaging and labeling
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Lead Material Handler
Wolfspeed
05.2018 - 10.2024
Production Worker
ResourceMFG
12.2016 - 05.2018
Cook
J&J's Grill
01.2015 - 12.2016
Personal Care Nursing Assistant
Arc of Dunn
08.2012 - 10.2014
Customer Service Representative
ACS
11.2008 - 05.2012
Assistant Manager
ProVideo
12.2006 - 11.2008
Habilitation Technician
Natural Living Concepts
02.2005 - 11.2006
High School Diploma -
Varina High School
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