Tomeka Blue
Raleigh
Overview
10
10
years of professional experience
2000
2000
years of post-secondary education
Work History
Sales Associate
Burlington Coat Factory Department Store
Cary
04.2026 - Current
- Assisted customers in locating merchandise throughout the store.
- Maintained organized and visually appealing product displays on the sales floor.
- Processed customer transactions accurately at the cash register.
Residential Repair Agent-(Remote)CHAT
Charter Communications
Morrisville
08.2021 - Current
- Knowledge of the product or service, as well as the hardware, software, network, or system components involved.
- Identifies, investigates, and resolves users problems with computer software and hardware.
- Responsible for providing quality service to customers via chat in account maintenance, billing, problem solving, troubleshooting.
- Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
- Handles high-volume inbound chats from 40-60 chats per day 2 or more at a time.
- Provide upgrade and downgrade internet/video packages for customers.
Customer Service Representative
JCPenny
Durham
11.2018 - 12.2024
- Greet customers, help them find products, and resolve issues.
- Help with online ordering, in-store pickup, and shipping.
- Complete checkout processes, including returns and re-ticketing.
- Help with signing and merchandising using a mobile device.
- Unload trucks and prepare merchandise for the sales floor while also keeping the stockroom clean, safe, and organized.
- Provide customer service and sales, and help with general operations like inventory and recovery.
Customer Service Representative
Conduent
Cary
08.2016 - 04.2019
- Answered customer phone calls and provided necessary assistance.
- Handled a high volume of incoming calls from customers while navigating through multiple systems. 35-45 calls per day.
- Recorded customer inquiries by documenting inquiry and response in customers' accounts.
- Gather all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Provided account details, benefits verification, claim verification, and prescription verification.
Education
High school diploma -
James Hunt High School
Wilson, NCSkills
- Medical Billing
- Insurance Verification
- Customer Service
- Technical Support
- Proficient in Microsoft Office (Excel, Word, PowerPoint and Works)
- Proficient in CRM
- Proficient in CSG
- Proficient in Agent OS
- Proficient in AASP (live chat)
Timeline
Sales Associate
Burlington Coat Factory Department Store
04.2026 - Current
Residential Repair Agent-(Remote)CHAT
Charter Communications
08.2021 - Current
Customer Service Representative
JCPenny
11.2018 - 12.2024
Customer Service Representative
Conduent
08.2016 - 04.2019
High school diploma -
James Hunt High School