Overview
Work History
Education
Skills
Timeline
Generic

Tomeka Blue

Raleigh

Overview

10
10
years of professional experience
2000
2000
years of post-secondary education

Work History

Sales Associate

Burlington Coat Factory Department Store
Cary
04.2026 - Current
  • Assisted customers in locating merchandise throughout the store.
  • Maintained organized and visually appealing product displays on the sales floor.
  • Processed customer transactions accurately at the cash register.

Residential Repair Agent-(Remote)CHAT

Charter Communications
Morrisville
08.2021 - Current
  • Knowledge of the product or service, as well as the hardware, software, network, or system components involved.
  • Identifies, investigates, and resolves users problems with computer software and hardware.
  • Responsible for providing quality service to customers via chat in account maintenance, billing, problem solving, troubleshooting.
  • Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
  • Handles high-volume inbound chats from 40-60 chats per day 2 or more at a time.
  • Provide upgrade and downgrade internet/video packages for customers.

Customer Service Representative

JCPenny
Durham
11.2018 - 12.2024
  • Greet customers, help them find products, and resolve issues.
  • Help with online ordering, in-store pickup, and shipping.
  • Complete checkout processes, including returns and re-ticketing.
  • Help with signing and merchandising using a mobile device.
  • Unload trucks and prepare merchandise for the sales floor while also keeping the stockroom clean, safe, and organized.
  • Provide customer service and sales, and help with general operations like inventory and recovery.

Customer Service Representative

Conduent
Cary
08.2016 - 04.2019
  • Answered customer phone calls and provided necessary assistance.
  • Handled a high volume of incoming calls from customers while navigating through multiple systems. 35-45 calls per day.
  • Recorded customer inquiries by documenting inquiry and response in customers' accounts.
  • Gather all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Provided account details, benefits verification, claim verification, and prescription verification.

Education

High school diploma -

James Hunt High School
Wilson, NC

Skills

  • Medical Billing
  • Insurance Verification
  • Customer Service
  • Technical Support
  • Proficient in Microsoft Office (Excel, Word, PowerPoint and Works)
  • Proficient in CRM
  • Proficient in CSG
  • Proficient in Agent OS
  • Proficient in AASP (live chat)

Timeline

Sales Associate

Burlington Coat Factory Department Store
04.2026 - Current

Residential Repair Agent-(Remote)CHAT

Charter Communications
08.2021 - Current

Customer Service Representative

JCPenny
11.2018 - 12.2024

Customer Service Representative

Conduent
08.2016 - 04.2019

High school diploma -

James Hunt High School
Tomeka Blue