Tomas Ocampo
Knightdale
Summary
Dynamic General Manager with a proven track record at La Mala Restaurant, enhancing operational efficiency and staff retention through effective training programs. Skilled in problem resolution and operations management, I foster teamwork and attention to detail, driving a positive work environment and achieving significant improvements in service quality.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
2027
2027
years of professional experience
Work History
General Manager
La Mala Restaurant
Raleigh, NC
2021 - 03.2026
- Streamlined operational processes, enhancing efficiency across kitchen and service staff.
- Developed and implemented training programs, fostering staff development and improving retention rates.
- Managed inventory levels, optimizing supply chain operations to reduce waste and ensure quality.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Electrical Assembler
Pcxcorp
Knightdale, NC
2023 - 2024
- Assembled electrical components following schematic diagrams and technical specifications.
- Operated hand tools and power tools to assemble products efficiently and wiring tasks
- Conducted quality inspections to ensure adherence to safety standards and specifications.
- Collaborated with team members to troubleshoot assembly issues and improve workflows.
Bartender
Mezcalito Restaurant
Clayton, NC
2020 - 2021
- Mixed and served beverages following established recipes and customer preferences
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards
- Assisted in inventory management, tracking stock levels and ordering supplies as needed
- Provided exceptional customer service, enhancing guest experiences through engaging interactions
- Developed knowledge of cocktails and spirits, staying updated on industry trends
Server Trainer
Red Lobster Restaurant
Cary, NC
2019 - 2020
- Server
- Trained and mentored new servers on restaurant policies and service standards.
- Conducted regular training sessions to enhance team knowledge on menu items and specials.
- Implemented best practices in customer service to enhance guest satisfaction scores.
- Supported team scheduling efforts to ensure adequate coverage during peak hours.
Bar Manager
San Jose Restaurant
Zebulon, NC
2019 - 2020
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Picker
ABC
Garner, NC
2018 - 2019
- Truck loader
- Selector
- Special orders
- Operated material handling equipment for efficient order picking.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to streamline workflow processes.
- Maintained organized inventory storage for easy accessibility.
- Collaborated with team members to achieve daily pick and pack goals.
Education
High School Diploma -
Bunn High School
Bunn, NC2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Teamwork
- Attention to detail
- Fast learning
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
General Manager
La Mala Restaurant
2021 - 03.2026
Electrical Assembler
Pcxcorp
2023 - 2024
Bartender
Mezcalito Restaurant
2020 - 2021
Server Trainer
Red Lobster Restaurant
2019 - 2020
Bar Manager
San Jose Restaurant
2019 - 2020
Picker
ABC
2018 - 2019
High School Diploma -
Bunn High School