Tom Pauley
Charlotte
Summary
Dynamic General Manager with a proven track record at scaling sales departments and increasing profitability. Expert in operations management and team building, I foster high employee satisfaction while driving production. Recognized for exceptional leadership and commitment to customer service excellence.
Overview
13
13
years of professional experience
Work History
General Manager
Infiniti Of Charlotte
Charlotte, NC
02.2023 - Current
- Increased annual vehicle sales by 20% over two years, outperforming regional averages and securing a 2nd place ranking among the district.
- Improved net profit margins year over year through cost optimization, sales and fixed ops growth and strategic inventory management.
- Analyzed KPIs such as sales volume, gross profit, and lead conversion rates, using data to coach staff and optimize processes.
- Increased service bay production boosting monthly repair orders and parts revenue with an incentivized performance structure
- Developed and implemented business strategies to achieve sales targets, increase market share, and enhance dealership reputation.
- Managed monthly budgets, employee reviews, training, schedules, and forecasts.
- Led a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Ensured exceptional customer service by maintaining Infiniti’s luxury brand standards.
- Reduced staff turnover through enhanced training programs, performance incentives, and a positive workplace culture.
General Sales Manager - Finance Director
Parks Chevrolet
Charlotte, NC
09.2015 - 02.2023
- Increased annual vehicle sales from 840 to 2200 over 8 years, and went from 62nd in the region to 2nd.
- Multiple time Chevrolet Dealer Excellence Award winner recognized for outstanding sales volume and CSI performance.
- Oversaw a 30 member sales/finance department, setting and achieving monthly and annual sales targets for new and used vehicles in a high-volume environment.
- Organized a Christmas charity event for homeless families delivering over $40,000 worth of Christmas presents
- Boosted F&I PVR from $1600 to $2600 through training and development and improved lender relationships, achieving a 80% finance penetration rate.
Finance Director - Sales Manager
Folger Kia and Subaru
Charlotte, NC
03.2012 - 09.2015
- Led the sales team to achieve monthly and annual targets for new and used Kia and Subaru vehicles, ensuring consistent performance in a competitive market.
- Jamaica trip award winner for highest VSC and Maintenance plans sold
- Streamlined financial processes by implementing efficient budgeting and forecasting systems.
- Successfully managed multiple audits, ensuring accurate financial information was presented to external parties without discrepancies or delays.
Education
Bachelor of Arts - Business Administration And Management
Ohio University
Athens, OH06-2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff training
- Process improvements
- Reynolds and Reynolds
- CDK
- ELEAD/VIN Solutions
- VAUTO/VINCUE
- ReverseRisk/DealerOps
Timeline
General Manager
Infiniti Of Charlotte
02.2023 - Current
General Sales Manager - Finance Director
Parks Chevrolet
09.2015 - 02.2023
Finance Director - Sales Manager
Folger Kia and Subaru
03.2012 - 09.2015
Bachelor of Arts - Business Administration And Management
Ohio University
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